Call Center Representative – Accenture Cebu

Accenture; Cebu City; On-site; PHP 288,000 - 384,000; Full time

Benefits offered by this job

HMO coverage from day 1

Free medicines for dependents

Expanded maternity leave

Expanded paternity leave

Employee Stock Purchase Plan

Paid Sick and Vacation Leaves

Allowances and bonuses

Loyalty and Christmas Gift

Inclusion and Diversity Benefits

Flexible working arrangements

Company-sponsored trainings

Volunteering opportunities

Job summary

Accenture Cebu is seeking a Customer Service Representative for walk-in hiring at the Cebu IT Park campus. Join our team and complete a streamlined process that may result in a same-day job offer.

You will provide customer service support with a focus on call quality, communication in English, and adherence to service levels. Flexible shift work and holiday coverage are required, with Cebu City as the work location.

Qualifications

• Excellent English communication skills.
• Open to college graduates with at least 6 months of BPO voice experience.
• Also open to high school/senior high graduates or undergraduates with 2.5 years of BPO experience.
• Amenable to shifting schedules and holiday work.
• Willing to work in Cebu City, Cebu.

Responsibilities

• Primarily responsible for providing customer service support according to the scope of work and service level requirements.
• Ensure call quality and meet customer care standards, resolving issues in a timely fashion.

Skills

Excellent English Communication Skills

Education

College graduates

High school / senior high graduate

Job description

Accenture Cebu is currently looking for talented individuals for our Customer Service Representative. Join Our 1-Day Hiring for This Role.

Walk-In Details

Monday to Friday (except holiday) 9:00 AM - 4:00 PM
Accenture Cebu Recruitment Hub, 16th floor eBloc 2, Cebu IT Park, Cebu City

****Please bring 1 valid ID and wear casual attire

Why join early?

Arriving early gives you the best chance to complete the process and possibly receive a same-day job offer!

About the Role:

As a Customer Service Representative, you will be performing the following tasks on a daily:

• Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.
  

About You:

The ideal candidate will have the following skills and experience:

• Excellent English Communication Skills

• Open to college graduates with at least 6 months of BPO voice experience

• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience

• Amenable to work on shifting schedule and during holidays if needed

• Willing to work in Cebu City, Cebu.
  

What’s in it for you? Start your Accenture journey to enjoy these benefits:

• HMO coverage (medical, dental, mental health) from day 1 of employment

• Free medicines for you and your dependents*

• Expanded maternity leave up to 120 days*

• Expanded paternity leave up to 30 days*

• Employee Stock Purchase Plan

• Paid Sick and Vacation Leaves

• Allowances, company bonuses, and performance incentives

• Loyalty and Christmas Gift

• Inclusion and Diversity Benefits

• Flexible working arrangements

• Company-sponsored trainings like upskilling and certification

• Volunteering opportunities

Note:

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*Terms and conditions apply