Application Support Engineer

Accenture PLC; Taguig; Presencial; PHP 480.000 - 600.000; Jornada completa

Descripción de la vacante

Accenture PLC is seeking an Application Support Engineer to investigate and diagnose issues across critical business systems. The role emphasizes proactive monitoring, timely resolution of incidents, and collaboration with cross-functional teams to ensure system reliability and business continuity.

The position is based at the Cebu office, with a requirement for at least 1 year of experience in infrastructure monitoring.

Formación

• Expert proficiency in infrastructure monitoring.
• Proficiency in Japanese language.
• Strong understanding of monitoring tools and techniques to ensure system availability.
• Experience in analyzing system logs and performance metrics to detect irregularities.
• Ability to troubleshoot complex infrastructure issues and implement effective solutions.
• Familiarity with alerting systems and incident management processes.

Responsabilidades

• Perform independently and become an SME.
• Actively participate in team discussions.
• Contribute solutions to work-related problems.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Document findings and solutions clearly to support knowledge sharing.
• Continuously monitor system health and proactively identify issues before they impact operations.

Conocimientos

Infrastructure Monitoring

Japanese language

Monitoring tools

Log analysis

Troubleshooting

Alerting & incident management

Descripción del empleo

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, a typical day involves diligently investigating and diagnosing issues across various critical business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation by promptly addressing and resolving technical challenges. Collaboration with team members and stakeholders is essential to maintain system reliability and support business continuity effectively.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Document findings and solutions clearly to support knowledge sharing within the team.
• Continuously monitor system health and proactively identify potential issues before they impact operations.

Professional & Technical Skills

• Required Skill: Expert proficiency in Infrastructure Monitoring.
• Additional Must To Have Skills: Proficiency in Japanese Language.
• Strong understanding of monitoring tools and techniques to ensure system availability.
• Experience in analyzing system logs and performance metrics to detect irregularities.
• Ability to troubleshoot complex infrastructure issues and implement effective solutions.
• Familiarity with alerting systems and incident management processes.

Additional Information

• The candidate should have minimum 1 year of experience in Infrastructure Monitoring.
• This position is based at our Cebu office. Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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