Technology Support Engineer

Accenture PLC; Cebu City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Accenture Manila is seeking a Technology Support Engineer to resolve incidents and problems across multiple business system components, ensuring operational stability. The role includes creating RFCs and updating knowledge bases to support efficient troubleshooting.

Collaboration with vendors and service management teams is essential to analyze issues and drive timely resolutions. The position emphasizes SME leadership, cross-team coordination, and continuous improvement of systems and processes

Qualifications

• Expert proficiency in Technology Architecture.
• Strong understanding of system integration and infrastructure design principles.
• Experience in developing and maintaining technical documentation and knowledge bases.
• Proficient in incident and problem management processes within complex IT environments.
• Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.
• Skilled in analyzing system performance metrics to support operational stability.

Responsibilities

• Resolve incidents and problems across multiple business system components to ensure operational stability.
• Create and implement RFCs and update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and service management teams to analyze issues and ensure timely resolution.
• Serve as SME, lead collaboration and guide team decisions across multiple groups.
• Monitor system performance and proactively identify areas for improvement.
• Facilitate knowledge sharing and continuous learning within the team.

Skills

Technology Architecture

System integration

Infrastructure design

Technical documentation

Incident management

Problem management

Vendor collaboration

Performance analysis

Job description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and implementing change requests and updating knowledge resources to facilitate efficient troubleshooting. Collaboration with vendors and service management teams is a key part of the daily activities to analyze issues and ensure timely resolution, contributing to the overall operational effectiveness of the organization.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of technical solutions with business needs.
• Monitor system performance and proactively identify areas for improvement.
• Facilitate knowledge sharing and continuous learning within the team to enhance overall capabilities.

Professional & Technical Skills

• Required Skill: Expert proficiency in Technology Architecture.
• Strong understanding of system integration and infrastructure design principles.
• Experience in developing and maintaining technical documentation and knowledge bases.
• Proficient in incident and problem management processes within complex IT environments.
• Ability to collaborate effectively with vendors and cross-functional teams to resolve technical issues.
• Skilled in analyzing system performance metrics to support operational stability.

Additional Information

• The candidate should have minimum 5 years of experience in Technology Architecture.
• This position is based at our Manila office. Minimum 5 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.