Application Support Engineer

Accenture PLC; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Accenture Manila is seeking an Application Support Engineer to investigate and diagnose issues across core business systems. You will collaborate with cross-functional teams to resolve incidents, document solutions, and contribute to continuous service improvements, ensuring system stability and performance.

The role emphasizes proactive root-cause analysis, knowledge sharing, and ongoing learning to stay aligned with evolving technologies and best practices within a global ecosystem.

Qualifications

• Expert proficiency in Platform Partner Ecosystem Enablement.
• Experience with Developer Ecosystem.
• Strong analytical skills to identify and troubleshoot complex system issues.
• Excellent communication skills to convey technical information clearly and respectfully.
• Familiarity with ecosystem enablement strategies and partner collaboration frameworks.

Responsibilities

• Build knowledge and support the team.
• Participate in problem solving discussions.
• Assist in documenting solutions and sharing insights to enhance team capabilities.
• Collaborate with cross-functional teams to facilitate effective communication and resolution of issues.
• Contribute to the development and refinement of support processes to improve efficiency.
• Engage in continuous learning to stay updated with evolving technologies and best practices.

Skills

Platform Partner Ecosystem Enablement

Developer Ecosystem

Analytical skills

Communication skills

Ecosystem enablement strategies

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and diagnosing issues across various components of essential business systems. This role requires a proactive approach to uncovering root causes and delivering timely solutions to maintain system stability and performance. Collaboration with team members and stakeholders is a key part of the daily routine to ensure seamless service delivery and continuous improvement.

Roles & Responsibilities:

• Expected to build Knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in documenting solutions and sharing insights to enhance team capabilities.
• Collaborate with cross-functional teams to facilitate effective communication and resolution of issues.
• Contribute to the development and refinement of support processes to improve efficiency.
• Engage in continuous learning to stay updated with evolving technologies and best practices.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement.
• Additional Good To Have Skills: Experience with Developer Ecosystem.
• Strong analytical skills to identify and troubleshoot complex system issues.
• Ability to work with diverse software platforms and integrate solutions effectively.
• Excellent communication skills to convey technical information clearly and respectfully.
• Familiarity with ecosystem enablement strategies and partner collaboration frameworks.

Additional Information:

• The candidate should have less than 1 year of experience in Platform Partner Ecosystem Enablement.
• This position is based at our Manila office.
• Minimum less than 1 year(s) of experience is required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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