Application Support Engineer

8002 Accenture Inc Company; Mandaluyong; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

Accenture Manila is seeking an Application Support Engineer responsible for investigating and diagnosing complex issues across multiple components of essential business systems. The role emphasizes proactive problem detection, effective solutions, and collaboration with various teams to sustain system stability and performance.

Key duties include mentoring team members, prioritizing critical incidents with stakeholders, and driving improvements to prevent future outages, all while maintaining

Qualifications

• Minimum 5 years of experience in Open C Technical.
• Strong communication skills to document issues clearly and concisely.
• Experience maintaining and supporting enterprise-level packaged applications.
• Ability to work with cross-functional teams to understand system dependencies and impacts.

Responsibilities

• SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and resolve critical system issues promptly.
• Mentor and guide team members to enhance their technical capabilities and problem-solving skills.
• Continuously monitor system health and implement improvements to prevent future incidents.

Skills

Open C

Analytical skills

Enterprise apps

Cross-functional teamwork

Documentation skills

Diagnostic tools

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, a typical day involves investigating and diagnosing complex issues across various components of essential business systems. This role requires a proactive approach to identifying problems and delivering effective solutions to ensure system stability and performance. Collaboration with different teams is a key part of the daily routine to maintain seamless operations and support business continuity.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and resolve critical system issues promptly.
• Mentor and guide team members to enhance their technical capabilities and problem-solving skills.
• Continuously monitor system health and implement improvements to prevent future incidents.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Open C Technical.
• Strong analytical skills to troubleshoot and resolve complex software issues efficiently.
• Experience in maintaining and supporting enterprise-level packaged applications.
• Ability to work with cross-functional teams to understand system dependencies and impacts.
• Excellent communication skills to document issues and solutions clearly and concisely.
• Proficient in using diagnostic tools and techniques to identify root causes of system failures.

Additional Information:

• The candidate should have minimum 5 years of experience in Open C Technical.
• This position is based at our Manila office.
• Minimum 5 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture