Application Support Engineer

8006 Accenture Inc Company; Cebu City; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Accenture Cebu is seeking an Application Support Engineer to investigate and diagnose issues across core business systems, ensuring smooth operation by collaborating with multiple teams. The role emphasizes proactive problem solving, cloud infrastructure expertise, and rapid incident resolution to maintain system reliability.

You will mentor colleagues, drive best practices for stability, and engage stakeholders to communicate timely updates.

Qualifications

• Expert proficiency in Cloud Infrastructure.
• Strong understanding of cloud architecture and deployment models.
• Experience with cloud service providers and infrastructure management tools.
• Knowledge of automation and orchestration techniques in cloud environments.
• Familiarity with monitoring and incident management tools to ensure system health.
• Ability to troubleshoot complex infrastructure issues and optimize performance.

Responsibilities

• Act as SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely communication and resolution of issues.
• Mentor team members to enhance their technical capabilities and problem-solving skills.
• Develop and implement best practices to improve system stability and support processes.

Skills

Cloud Infrastructure

Cloud Architecture

Infrastructure Management

Automation & Orchestration

Monitoring & Incident Mgmt

Troubleshooting

Tools

Cloud Providers

Automation Tools

Monitoring Tools

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, a typical day involves investigating and diagnosing issues across various components of essential business systems. This role requires a proactive approach to identifying problems and ensuring smooth operation by collaborating with different teams. The position demands continuous monitoring and quick resolution of incidents to maintain system reliability and performance.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely communication and resolution of issues.
• Mentor team members to enhance their technical capabilities and problem-solving skills.
• Develop and implement best practices to improve system stability and support processes.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Cloud Infrastructure.
• Strong understanding of cloud architecture and deployment models.
• Experience with cloud service providers and infrastructure management tools.
• Knowledge of automation and orchestration techniques in cloud environments.
• Familiarity with monitoring and incident management tools to ensure system health.
• Ability to troubleshoot complex infrastructure issues and optimize performance.

Additional Information:

• The candidate should have minimum 3 years of experience in Cloud Infrastructure.
• This position is based at our Cebu office.
• Minimum 3 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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