Application Support Engineer

8002 Accenture Inc Company; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Accenture in Manila is seeking an Application Support Engineer to investigate and resolve issues across critical business systems. You will act as an SME, work independently, and contribute to team discussions to maintain system reliability.

Responsibilities include collaborating with cross-functional teams, documenting findings, monitoring alerts, and addressing potential issues before they impact operations.

Qualifications

• Minimum 1 year of experience with Oracle PLSQL.
• Proficiency in Japanese language.
• Strong knowledge of database management and query optimization.
• Experience troubleshooting complex software issues.
• Ability to write efficient and maintainable database procedures and functions.
• Familiarity with system monitoring tools and incident management processes.

Responsibilities

• Perform independently and become an SME.
• Active participation in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system stability and performance.
• Document findings and solutions clearly to support knowledge sharing within the team.
• Monitor system alerts and proactively address potential issues before they impact business operations.

Skills

PLSQL

Japanese language

Database management

Troubleshooting

Database procedures/functions

Monitoring tools

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will spend your day investigating and resolving issues across various critical business systems.

Your role involves carefully analyzing system components to identify root causes and ensuring smooth operation by providing timely solutions.

Collaboration with team members and stakeholders will be a key part of your daily activities to maintain system reliability and performance.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system stability and performance.
• Document findings and solutions clearly to support knowledge sharing within the team.
• Monitor system alerts and proactively address potential issues before they impact business operations.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Oracle Procedural Language Extensions to SQL (PLSQL).
• Additional Must To Have Skills: Proficiency in Japanese Language.
• Strong knowledge of database management and optimization techniques.
• Experience in troubleshooting and debugging complex software issues.
• Ability to write efficient and maintainable code for database procedures and functions.
• Familiarity with system monitoring tools and incident management processes.

Additional Information:

• The candidate should have minimum 1 year of experience in Oracle Procedural Language Extensions to SQL (PLSQL).

This position is based at our Manila office.

Minimum 1 year(s) of experience is required.

About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale.

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators.

We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients.

With us, you'll continue to learn and grow so you can advance in your career.

Your personal dreams and ambitions are just as important to us;

that's why we offer support any way we can - when you thrive, we all thrive.

Explore your next step at Accenture Belong.

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Thrive.

Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world.

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Explore your next step at Accenture.