Application Support Engineer

Accenture PLC; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture PLC in Manila is seeking an Application Support Engineer to investigate and diagnose complex issues across essential business systems. The role emphasizes proactive problem solving, cross-team collaboration, and sustaining system stability and performance.

The candidate should have 5+ years of experience with Open C Technical, strong analytical skills, and ability to communicate solutions clearly to stakeholders.

Qualifications

• Minimum 5 years of experience in Open C Technical.
• Based at Manila office.
• EOE statement indicates diverse candidate pool.

Responsibilities

• Act as SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and resolve critical system issues promptly.
• Mentor and guide team members to enhance their technical capabilities and problem-solving skills.
• Continuously monitor system health and implement improvements to prevent future incidents.

Skills

Open C Technical

Analytical skills

Enterprise apps

Cross-functional teamwork

Communication

Diagnostics

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary:As an Application Support Engineer, a typical day involves investigating and diagnosing complex issues across various components of essential business systems. This role requires a proactive approach to identifying problems and delivering effective solutions to ensure system stability and performance. Collaboration with different teams is a key part of the daily routine to maintain seamless operations and support business continuity.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and resolve critical system issues promptly.
• Mentor and guide team members to enhance their technical capabilities and problem-solving skills.
• Continuously monitor system health and implement improvements to prevent future incidents.

Professional & Technical Skills

• Required Skill: Expert proficiency in Open C Technical.
• Strong analytical skills to troubleshoot and resolve complex software issues efficiently.
• Experience in maintaining and supporting enterprise-level packaged applications.
• Ability to work with cross-functional teams to understand system dependencies and impacts.
• Excellent communication skills to document issues and solutions clearly and concisely.
• Proficient in using diagnostic tools and techniques to identify root causes of system failures.

Additional Information

• The candidate should have minimum 5 years of experience in Open C Technical.
• This position is based at our Manila office.Minimum 5 year(s) of experience is required

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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