Application Support Engineer

Accenture in the Philippines; Quezon City; On-site; PHP 300,000 - 360,000; Full time

Job summary

Accenture in the Philippines is seeking an Application Support Engineer to investigate and diagnose issues across multiple components of critical business systems from our Manila office. The role emphasizes proactive root-cause analysis and timely problem resolution to maintain system stability and performance.

You will collaborate with cross-functional teams, document solutions, and contribute to the development and refinement of support processes while continuously learning about evolving

Qualifications

• Experience in ecosystem enablement and partner collaboration.
• Analytical skills to diagnose complex system issues.
• Ability to work across platforms and integrate solutions.

Responsibilities

• Investigate and diagnose issues across multiple components of business systems.
• Build knowledge and support the team in problem-solving discussions.
• Document solutions and share insights to improve team capabilities.
• Collaborate with cross-functional teams to communicate and resolve issues.
• Help refine support processes to improve efficiency.
• Continuously learn to stay updated with evolving technologies and best practices.

Skills

Platform Partner Enablement

Developer Ecosystem

Analytical thinking

Communication skills

System integration

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and diagnosing issues across various components of essential business systems. This role requires a proactive approach to uncovering root causes and delivering timely solutions to maintain system stability and performance. Collaboration with team members and stakeholders is a key part of the daily routine to ensure seamless service delivery and continuous improvement.

Roles & Responsibilities

• Expected to build Knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in documenting solutions and sharing insights to enhance team capabilities.
• Collaborate with cross-functional teams to facilitate effective communication and resolution of issues.
• Contribute to the development and refinement of support processes to improve efficiency.
• Engage in continuous learning to stay updated with evolving technologies and best practices.

Professional & Technical Skills

• Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement.
• Additional Good To Have Skills: Experience with Developer Ecosystem.
• Strong analytical skills to identify and troubleshoot complex system issues.
• Ability to work with diverse software platforms and integrate solutions effectively.
• Excellent communication skills to convey technical information clearly and respectfully.
• Familiarity with ecosystem enablement strategies and partner collaboration frameworks.

Additional Information

• The candidate should have less than 1 year of experience in Platform Partner Ecosystem Enablement.
• This position is based at our Manila office.
• Minimum less than 1 year(s) of experience is required