Mandarin Application Support Engineer

Accenture in the Philippines; Philippines; On-site; PHP 500,000 - 900,000; Full time

Job summary

Accenture in the Philippines is seeking an Application Support Engineer to act as a software detective, investigating and resolving issues across multiple components of critical business systems. You will work independently, becoming an SME and helping ensure smooth operation of essential platforms.

You will collaborate with cross-functional teams, document findings, monitor system health, and proactively identify potential problems before they impact operations.

Qualifications

• Expert proficiency in Platform Partner Ecosystem Enablement.
• Experience with Mandarin Chinese Language.
• Strong analytical skills to diagnose and resolve complex software issues.
• Ability to work with multiple software components and understand their interactions.
• Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
• Familiarity with tools and techniques for monitoring and troubleshooting enterprise software environments.

Responsibilities

• Act independently and become an SME.
• Participate actively in team discussions.
• Provide solutions to work-related problems.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Document findings and solutions to support knowledge sharing within the team.
• Monitor system health and proactively identify potential issues before they impact business operations.

Skills

Platform Partner Ecosystem Enablement

Mandarin Chinese

Analytical skills

Cross-functional collaboration

Communication skills

Monitoring/troubleshooting enterprise

Job description

Summary:

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves a dynamic approach to problem-solving, ensuring the smooth operation of software platforms that support critical business functions. You will collaborate with different teams to maintain system reliability and contribute to continuous improvement efforts.

Roles & Responsibilities:

• Expected to perform independently and become an SME.


• Required active participation/contribution in team discussions.


• Contribute in providing solutions to work related problems.


• Collaborate with cross-functional teams to enhance system performance and reliability.


• Document findings and solutions to support knowledge sharing within the team.


• Monitor system health and proactively identify potential issues before they impact business operations.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement.


• Additional Good To Have Skills: Experience with Mandarin Chinese Language.


• Strong analytical skills to diagnose and resolve complex software issues.


• Ability to work with multiple software components and understand their interactions.


• Excellent communication skills to effectively collaborate with diverse teams and stakeholders.


• Familiarity with tools and techniques for monitoring and troubleshooting enterprise software environments.

Additional Information:

• The candidate should have minimum 2 years of experience in Platform Partner Ecosystem Enablement.


• The position is based at our Manila office.


• Minimum 2 year(s) of experience is required.