Application Support Engineer

Accenture in the Philippines; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture in the Philippines is seeking an Application Support Engineer to investigate and resolve issues across essential business systems. The role requires SME-level Dynamics 365 ERP functionality, strong collaboration with multiple teams, and proactive system monitoring to prevent disruptions.

You will translate business requirements into actionable solutions, document support activities, and mentor team members to raise overall expertise.

Qualifications

• SME status; collaborate and manage the team to perform.
• Coordinate with stakeholders to ensure timely resolution of system issues.
• Mentor and share knowledge within the team to elevate expertise.
• Monitor system health and proactively identify risks to prevent disruptions.
• Translate business requirements into effective system solutions.

Responsibilities

• Investigate and resolve issues across components of essential business systems.
• Collaborate with multiple teams and contribute to key decisions.
• Provide solutions to problems for immediate and cross-team groups.
• Coordinate with stakeholders for timely incident resolution.
• Monitor system health and prevent disruptions through proactive actions.

Skills

Dynamics 365 ERP expertise

ERP processes understanding

Troubleshooting ERP

Requirements analysis

Communication skills

Documentation & knowledge base

Mentoring & mentoring

System monitoring & risk assessment

Tools

Microsoft Dynamics 365 ERP

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary:

As an Application Support Engineer, a typical day involves investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering effective solutions to maintain smooth operations. Collaboration with different teams and continuous monitoring of system performance are integral parts of the daily routine.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of system issues.
• Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
• Monitor system health and proactively identify potential risks to prevent disruptions.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Microsoft Dynamics 365 ERP Functional.
• Strong understanding of enterprise resource planning processes and workflows.
• Experience in troubleshooting and resolving functional issues within Microsoft Dynamics 365 ERP.
• Ability to analyze business requirements and translate them into effective system solutions.
• Excellent communication skills to liaise with technical and non-technical stakeholders.
• Proficient in documenting support activities and maintaining knowledge bases.

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft Dynamics 365 ERP Functional.
• This position is based at our Manila office. Minimum 3 year(s) of experience is required