Application Support Analyst - SAP SD

GRUNDFOS; Pasig; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health insurance

Annual bonuses

Retirement benefit

Training & development programs

Job summary

Grundfos is seeking an Application Support Analyst, SAP SD, to provide professional IT support for SAP SD across our global organization, ensuring seamless service delivery.

You will handle incidents in ServiceNow, guide end users on SAP SD functionalities, implement standard changes, and contribute to knowledge bases while participating in projects and training. Flexibility with shifting schedules and holidays is required.

Qualifications

• Bachelor's degree in IT, Computer Science, or equivalent.
• 1-3 years of application support experience with SAP SD.
• Excellent communication to support global end users.
• Willingness to work shifting schedules including holidays.

Responsibilities

• Handle incidents and service requests in ServiceNow with timely resolution.
• Provide expert guidance on SAP SD functionalities to end users.
• Implement standard changes and escalate complex tickets.
• Create and maintain Support Guides and Knowledge Base articles.
• Drive improvements to support tools and processes; participate in projects and training.

Skills

SAP SD expertise

Strong communication

IT support experience

Education

Bachelor's Degree in IT/CS

Tools

ServiceNow

ITIL knowledge

SAP CRM/CS

Job description

Are you passionate about delivering excellent SAP support that keeps global business operations running smoothly? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Application Support Analyst, SAP SD, you'll be providing professional IT support for SAP Sales & Distribution solutions that ensure seamless service delivery to end users across our global organization.

What You Will Be Doing

As a key part of the IS Application Support team, you'll create impact by resolving incidents efficiently and driving continuous improvement to help Grundfos maintain world-class service levels.

Your main responsibilities include:

• Handle incidents and service requests in ServiceNow, ensuring timely resolution within agreed service levels
• Provide expert guidance to end users on SAP SD system functionalities through professional verbal and written communication
• Implement standard and basic normal changes while escalating complex tickets to appropriate support groups
• Create and maintain Support Guides and Self-Service Guides in the ServiceNow Knowledge Base
• Drive continuous improvement initiatives to optimize support tools, processes, and business performance
• Participate in projects and training activities to strengthen the support organization

What Makes You a Great Fit

Above all, you’re a detail-oriented IT support professional with strong SAP SD expertise, excellent communication skills, and a proactive mindset for solving problems and improving processes. We’d also imagine that you are/have:

• Bachelor’s Degree in IT, Computer Science, or equivalent work experience
• 1-3 years of application support experience with SAP Sales & Distribution (SD)
• Strong communication skills with the ability to provide professional support to global end users
• Willingness to work on shifting schedules (8am–5pm or 3pm–12mn) and during holidays

It’s a plus if you also have:

• Experience with SAP CRM or CS Support modules
• Working knowledge of ServiceNow for incident and request management
• Familiarity with ITIL-based support processes and best practices

Why you’ll love working here

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance, retirement benefit and a strong focus on well-being activities.
• Three days’ additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can’t. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.