Senior CSSC Front Line Representative

Grundfos; Pasig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Retirement benefit

Well-being programs

Job summary

Grundfos is seeking a Senior CSSC Front Line Representative for the Philippines, based in Pasig. You will be the primary contact for enquiries, quotations, and order fulfilment within the CSSC Frontline team, delivering accurate and seamless support with a focus on customer satisfaction.

Ideal candidates have 3-5 years of relevant experience, solid SAP CRM knowledge, and proficiency with MS Office. The role offers hybrid work arrangements and opportunities to contribute to continuous improvement

Qualifications

• Bachelor's degree or equivalent work experience.
• 3-5 years of relevant work experience.
• Demonstrated working knowledge of SAP CRM.
• Proficiency in MS Office applications and comfort with digital tools.

Responsibilities

• Customer Enquiry Handling: Act as the first point of contact for RFIs, RFQs, RFOs and RFCs through approved channels and maintain communication until resolution or handover.
• Standard Quotation and Technical Coordination: Prepare simple quotations using approved pricing and delivery information.
• Sales Order Entry and Standard Fulfilment: Convert quotations and POs into accurate sales orders and resolve missing information.
• Issue Resolution, Returns and Data Discipline: Manage pre-commissioning complaints and product-return requests; maintain data records in SAP.
• Continuous Improvement and Senior Support: Promote digital tools, process standardization and knowledge sharing.

Skills

SAP CRM

MS Office

Customer service

Education

Bachelor's degree or equivalent work experience

Job description

As our new Senior CSSC Front Line Representative, CBS, you'll be serving as the primary customer contact for enquiries, quotations and order fulfilment within our Commercial Building Services business that ensures customers receive responsive, accurate and seamless support.

What you will be doing

As a key part of the Customer Sales & Service Center (CSSC) Frontline team, you'll create impact by driving seamless customer experiences by combining deep technical expertise with leadership that strengthens team capabilities and fuels continuous improvement.

Your main responsibilities include:

• Customer Enquiry Handling Act as the first point of contact for RFIs, RFQs RFOs and RFCs through approved channels. Create tickets, clarify requirements, provide first-contact resolution and maintain communication through resolution or formal handover.
• Standard Quotation and Technical Coordination Prepare simple quotations using approved standard pricing and delivery information, including products available in GPC and within the defined Front Line complexity level.
• Sales Order Entry and Standard Fulfilment Convert clean quotations and purchase orders into accurate, executable sales orders. Resolve missing information and perform approved order changes.
• Issue Resolution, Returns and Data Discipline Record and coordinate pre-commissioning complaints and product-return requests. Maintain accurate enquiry, quotation, order and customer master data records in SAP and related systems.
• Continuous Improvement and Senior Support Promote approved digital tools, process standardization and knowledge sharing.

What makes you a great fit

Above all, you're a customer-focused professional with strong SAP knowledge, meticulous attention to detail and a talent for balancing speed with accuracy across multiple commercial processes. We'd also imagine that you are/have:

• Bachelor's degree in a related field or equivalent work experience
• 3-5 years of relevant work experience
• Demonstrated working knowledge of SAP CRM
• Proficiency in MS Office applications and comfort with digital tools

It's a plus if you also:

• Product and application knowledge in pumps, spare parts, kits and motors
• Previous team lead or supervisory experience
• Understanding of commercial building services market needs and business structures

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance, retirement benefit, and a strong focus on well-being activities.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Workplace: Hybrid (office and home-working)

Job Location: Pasig City, National Capital Region, Philippines

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.