Service Engineer

Grundfos; Parañaque; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Retirement benefit

Volunteer leave

Job summary

Grundfos Philippines is seeking a Service Engineer to manage end-to-end workshop and field service activities — from pump inspection and fault analysis to repair, testing, and customer delivery — ensuring reliable, high-quality service solutions.

You will join a diverse, supportive and inclusive culture that values safety, growth and well-being, and you will build strong relationships with customers and service partners to exceed expectations.

Qualifications

• Bachelor’s degree or equivalent in a technical discipline (mechanical or electrical).
• 2–3 years of relevant work experience in a service, repair, or workshop environment.
• Proficiency in SAP, MS Word, and MS Excel.
• Fluency in the local language.

Responsibilities

• Receive, register, and conduct risk assessments on returned pumps.
• Fault analysis, repair, and performance testing in the workshop.
• Prepare non-warranty quotations and service orders.
• Deliver professional repair reports to customers.
• Maintain workshop equipment with calibration and safety checks.
• Build relationships with customers and service partners to exceed expectations.

Skills

SAP

MS Word

MS Excel

Fluency in local language

Education

Bachelor's degree in mechanical/electrical engineering or related field

Tools

SAP

MS Word

MS Excel

Job description

Are you passionate about delivering hands-on technical service excellence while ensuring the safety and satisfaction of every customer interaction? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Service Engineer, you'll be managing end-to-end workshop and field work service activities — from pump inspection and fault analysis to repair, testing, and customer delivery — that ensure our customers receive reliable, high-quality service solutions. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Service Delivery team, you'll create impact by ensuring pumps are expertly diagnosed, repaired, and returned to customers with first-class quality, while championing a strong safety culture across all service operations.

Your main responsibilities include:

• Receive, register, and conduct risk assessments on returned pumps, performing cleaning per EHS sanitary requirements before inspection
• Carry out fault analysis, warranty qualification, repair, and performance testing of pumps in the workshop, reporting warranty cases in FAS and quality issues in QIP
• Prepare quotations for non-warranty repairs, process service orders, and deliver professional repair reports to customers upon completion
• Maintain workshop equipment through regular calibration, upgrades, and workplace inspections with a focus on health and safety compliance
• Handle merchant returns, process warranty documentation, and manage credit notes for returned pumps
• Build and maintain strong relationships with customers, service partners, and stakeholders to ensure service delivery exceeds expectations

What makes you a great fit

Above all, you're a technically skilled professional with a hands-on approach to workshop and field work service, a strong safety mindset, and a genuine commitment to delivering outstanding customer experiences. We'd also imagine that you have:

• Bachelor's degree or equivalent in a technical discipline (mechanical, electrical, or related engineering field)
• 2-3 years of relevant work experience in a service, repair, or workshop environment
• Proficiency in SAP, MS Word, and MS Excel
• Fluency in the local language

It's a plus if you also have:

• Experience with pump technology, rotating equipment, or water infrastructure products
• Knowledge of health and safety management practices and risk assessment procedures
• Experience managing business processes in a service delivery environment

Why you'll love working here

Day to day, you can look forward to:

• Annual bonus, health insurance, retirement benefit, and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

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