Customer Master Data Coordinator

Grundfos; Pasig; Hybrid; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Job summary

Grundfos in Pasig City, Philippines, is seeking a Customer Master Data Coordinator to ensure the accuracy and timeliness of customer master data that underpins our operations in a fast-paced, international environment.

You will handle requests for account creation, maintain data in SAP S/4HANA, and collaborate with global teams to improve processes, while keeping data quality and compliance at the forefront.

Qualifications

• Background in customer master data or general master data management.
• Hands-on experience in SAP S/4HANA, SAP ERP, or comparable ERP systems.
• Proficiency in Microsoft Office and strong IT/data literacy.

Responsibilities

• Handle account creation and master data maintenance requests from Product Units.
• Manually maintain customer master data in SAP S/4HANA per validated requests.
• Follow up with requestors to clarify information and submit changes.
• Assign subtasks to stakeholders and track completion.
• Collaborate with CMD Coordinators to improve instructions and processes.
• Identify and raise process issues and improvement opportunities.

Skills

Master data management

SAP ERP

SAP S/4HANA

Microsoft Office

Data literacy

English communication

Tools

Ticketing systems

Job description

Areyou passionate about ensuring data accuracy and delivering excellent service in a dynamic, international environment? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Customer Master Data Coordinator, you'll be coordinating customer master data creation and maintenance across the Central and Eastern Euripe region, ensuring high-quality data that empowers our sales and service teams to deliver for customers. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Master Data team, you'll create impact by ensuring the accuracy and timeliness of customer master data that underpins our business operations.

Your main responsibilities include:

• Handle incoming requests from Product Units for account creation and customer master data maintenance, validating request forms and required documentation
• Manually maintain customer master data in SAP S/4HANA based on validated requests, ensuring accuracy and compliance with business requirements
• Follow up with requestors to clarify information, enhance data quality, and support them in submitting changes or new account requests
• Assign relevant subtasks to stakeholders (e.g., pricing, conditions, extranet) and track completion to ensure timely request fulfillment
• Collaborate with the Global Business Process Owner and CMD Coordinators to improve instructions, documentation, and processes
• Identify and raise process issues, local exceptions, and improvement opportunities for tools and workflows

What makes you a great fit

Above all, you're a detail-oriented data professional with a service-minded approach, strong SAP knowledge, and the ability to thrive in a fast-paced, multicultural team environment. We'd also imagine that you are/have:

• Background in customer master data or general master data management, with hands-on experience in SAP S/4HANA, SAP ERP, or comparable ERP systems
• Proficiency in Microsoft Office applications with excellent IT and data literacy skills
• Effective communication skills in English, both written and verbal
• Strong attention to detail and ability to work independently under pressure

It's a plus if you also:

• Experience working with ticketing systems for processing and tracking data requests
• Intercultural awareness and experience working in international or regional teams

Why you'll love working here

Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.

Workplace: Hybrid (office and home-working)

Job Location: Pasig City, National Capital Region, Philippines

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.