Customer Sales & Support Center Order Management Team Supervisor

Grundfos GmbH; Pasig; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Performance-based annual bonus

Health insurance

Retirement benefit

Volunteer leave

Job summary

Grundfos seeks a Customer Sales & Support Center Order Management Team Supervisor based in Pasig, Philippines, to lead a high-performing team delivering world-class order management experiences. The role focuses on KPI-driven performance and cross-functional collaboration to ensure accurate order processing and timely service delivery.

The position supports North America and Latin America markets and operates night shifts, promoting strong stakeholder engagement, process optimization, and

Qualifications

• Minimum 5 years of experience in a customer sales and support center or similar order management environment.
• Proven experience in customer service management with strong organizational skills and accountability.
• Strong knowledge of business processes, order management workflows, and customer-centric service delivery.
• Strong knowledge in SAP system/ CRM and digital customer service tools.
• Excellent written and spoken English; ability to communicate with internal and external stakeholders.

Responsibilities

• Actively develop, lead, and motivate the Order Management Team to deliver world-class customer service through email, phone, live chat, and other channels.
• Coordinate and review worklists, manage shift and resource capacity to ensure optimal service levels, KPIs, and SLAs are consistently achieved.
• Oversee end-to-end order management including order entry, validation, release, changes, cancellations, and open order housekeeping to ensure accuracy and speed.
• Enable best-practice workflows, document local processes, and promote digital tools to enhance the customer experience.
• Collaborate with external Sales, Finance, and Supply Chain stakeholders to resolve order issues, manage customer escalations, and ensure seamless order progression.
• Monitor and report on team performance metrics, identifying opportunities for continuous improvement and operational efficiency.

Skills

Customer service leadership

Team development

Communication skills

English proficiency

Tools

SAP

CRM

Job description

Customer Sales & Support Center Order Management Team Supervisor Language View profile Employee Login

• About us
• Solutions
• Sustainability
• Media
• Careers
• Contact

Get Notified for Similar Jobs Sales & Customer Support Customer Sales & Support Center Order Management Team Supervisor Job Description

Are you a customer service leader who thrives on building high-performing teams and delivering world-class order management experiences?Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our newCustomer Sales & Support Center Order Management Team Supervisor, you will be leading and developing an Industry CSSC Order Management Team, driving operational excellence across order processing, customer interactions, and service delivery while ensuring your team consistently meets KPIs and SLAs.

This role will support North America and Latin America markets and will be working in the night shift.

What you will be doing

As a key part of the Industry Customer Sales & Support Center team, you'll create impact by Building a motivated, high-performing team that delivers exceptional customer experiences and drives efficient order management across multiple channels..

Your main responsibilities include:

• Actively develop, lead, and motivate the Order Management Team to deliver world-class customer service through email, phone, live chat, and other channels
• Coordinate and review worklists, manage shift and resource capacity to ensure optimal service levels, KPIs, and SLAs are consistently achieved
• Oversee end-to-end order management including order entry, validation, release, changes, cancellations, and open order housekeeping to ensure accuracy and speed
• Enable best-practice workflows, document local processes, and promote digital tools to enhance the customer experience
• Collaborate with external Sales, Finance, and Supply Chain stakeholders to resolve order issues, manage customer escalations, and ensure seamless order progression
• Monitor and report on team performance metrics, identifying opportunities for continuous improvement and operational efficiency

What makes you a great fit

Above all, you are an experienced customer service leader with strong organizational skills, a passion for team development, and a track record of delivering exceptional order management results in a fast-paced commercial environment. We would also imagine that you have:

• Minimum 5 years of experience in a customer sales and support center or similar order management environment
• Proven experience in customer service management with strong organizational skills and accountability
• Strong knowledge and analytical capability of business processes, order management workflows, and customer-centric service delivery
• Strong knowledge in SAP system/ CRM and digital customer service tools
• Strong communication and relationship-building skills with both internal and external stakeholders, with good written and spoken English

It is a plus if you also have:

• Experience in managing organization transition
• Proficiency in multiple languages
• Flexibility to work shifts, including possible local public holidays

Why you will love working here

We care! Day to day, you can look forward to:

• Performance-based Annual bonus, health insurance, retirement benefit, and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

To get to know us better, follow us on LinkedIn or visit grundfos.com

Information at a Glance
Share LinkedIn Facebook Email X

Job details

Workplace: Hybrid (office and home-working) Job Location: Pasig City, National Capital Region, Philippines Contract Type: Full-Time Employment Type: Regular View all jobs here

About Grundfos

Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

Join our Talent Community

If you want to stay updated on all career opportunities, please join our Talent Community!

Here you can create a job alert to receive updates about job opportunities that match your interest.

Grundfos values

• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.

Grundfos Holding A/S Poul Due Jensens vej 7 8850 Bjerringbro, Denmark Tel.: [phone] | Fax [phone]