SAP SD Support Analyst — Remote, Growth & Impact

GRUNDFOS; Pasig; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health insurance

Annual bonuses

Retirement benefit

Training & development programs

Job summary

Grundfos is seeking an Application Support Analyst, SAP SD, to provide professional IT support for SAP SD across our global organization, ensuring seamless service delivery.

You will handle incidents in ServiceNow, guide end users on SAP SD functionalities, implement standard changes, and contribute to knowledge bases while participating in projects and training. Flexibility with shifting schedules and holidays is required.

Qualifications

• Bachelor's degree in IT, Computer Science, or equivalent.
• 1-3 years of application support experience with SAP SD.
• Excellent communication to support global end users.
• Willingness to work shifting schedules including holidays.

Responsibilities

• Handle incidents and service requests in ServiceNow with timely resolution.
• Provide expert guidance on SAP SD functionalities to end users.
• Implement standard changes and escalate complex tickets.
• Create and maintain Support Guides and Knowledge Base articles.
• Drive improvements to support tools and processes; participate in projects and training.

Skills

SAP SD expertise

Strong communication

IT support experience

Education

Bachelor's Degree in IT/CS

Tools

ServiceNow

ITIL knowledge

SAP CRM/CS

Job description

Grundfos is seeking an Application Support Analyst, SAP SD, to provide professional IT support for SAP SD across our global organization, ensuring seamless service delivery.

You will handle incidents in ServiceNow, guide end users on SAP SD functionalities, implement standard changes, and contribute to knowledge bases while participating in projects and training. Flexibility with shifting schedules and holidays is required.