IT Helpdesk (Apple Support)

TaskUs; Hinoba-an; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Onsite work in Las Piñas

Rotational shifts

Job summary

TaskUs is seeking an IT Help Desk professional to provide technical support for Apple devices across the organization. You will troubleshoot MacBooks and iPads, manage incidents, and respond to end users through chat, phone, and email while maintaining accurate ticket records.

The role requires strong English communication, experience with Apple environments, and the ability to work in a fast-paced, rotating shift schedule at our Las Piñas onsite location.

Qualifications

• Bachelor's Degree in Computer Science, Computer Engineering, Engineering Communications and/or equivalent experience.
• ITIL qualification and MCP certification are preferable but not required.

Responsibilities

• Provide timely and effective technical support to employees experiencing issues with Apple devices.
• Diagnose and resolve hardware and software problems on Apple devices.
• Perform incident triage and escalations or resolve based upon incident scope.
• Answer incoming support inquiries via various channels (chat, phone, email, etc.)
• Maintain ticket backlog, recording support activities in our HelpDesk ticketing system.
• Keep up to date with knowledge base articles and other technical related documentation.
• Other duties as needed or required.

Skills

Help Desk experience

Mac OS knowledge

English communication

Education

Bachelor's degree in Computer Science/Computer Engineering/Engineering Communications

Tools

ITSM ticketing systems

Network Management Tools

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

IT Help Desk (Apple Support)

What can you expect in an IT Help Desk (Apple Support) role with TaskUs: As an IT Help Desk (Apple Support), you will be responsible for providing technical support and assistance to employees within our organization who use Apple devices. You will troubleshoot hardware and software issues, configure devices, manage system updates, and ensure seamless operation of Apple products across the business environment. You will be handling technical support requests from end users and IT professionals alike, adapting your responses to the technical ability of your audience. You will rely on your skills and professional knowledge to respond to, and diagnoses incidents through discussions with users.

Key Responsibilities

• Provide timely and effective technical support to employees experiencing issues with Apple devices such as MacBooks, iPads, and other related devices.
• Diagnose and resolve hardware and software problems on Apple devices, including but not limited to connectivity issues, software glitches, and system errors.
• Perform incident triage and escalations or resolve based upon incident scope.
• Answer incoming support inquiries via various channels (chat, phone, email, etc.)
• Maintain ticket backlog, recording support activities in our HelpDesk ticketing system.
• Keep up to date with knowledge base articles and other technical related documentation.
• Other duties as needed or required.

Required Qualifications

• Proven experience as a Help Desk technician or other customer support role.
• Must have strong experience with latest technologies with Macintosh systems and computers.
• Tech savvy with working knowledge of Apple environments, MAC OS, line of business applications, Google Suite, and Microsoft Office with some Window OS.
• Creative problem-solving skills with a willingness to speak up and ask questions.
• Knowledge of Apple operating systems, proficiency in Active Directory, working knowledge of general IT infrastructure, Networking, and VPN basics.
• Confident in English writing and oral communication skills to all audiences.
• Extremely organized and has an excellent ability to communicate and solve problems.
• Ability to work in a fast-paced environment with dynamic priority evolution.
• Excellent customer service with a strong sense of urgency.
• Has a can-do attitude and strong attention to detail.
• Willing to work on a rotational shifting schedule.
• Skilled in utilizing ITSM ticketing systems and Network Management Tools is a plus.

Education / Certifications

Bachelor's Degree in Computer Science, Computer Engineering, Engineering Communications and/or equivalent experience. ITIL qualification and MCP certification are also preferable but not required.

Work Location / Work Schedule / Travel

Las Pinas 100% onsite work setup GY Schedule (Rotational as needed)

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.