APAC Commercial Admin Specialist – Global Accounts

Smartsourcing; Cebu City; Sur place; PHP 391 000 - 614 000; Plein temps

Avantages offerts par ce poste

Healthcare from Day 1 for you and your

Free lunch and barista-crafted coffee

Night shift differential for evening

Subsidized gym membership

Smartsourcing Exclusives

Themed BFFs

Community give-back programs

Personal development workshops

Résumé du poste

Smartsourcing is hiring a full-time, onsite Commercial Assistant to support a global account management team in Cebu City. You will handle admin tasks, due diligence, policy setup, renewals, and buyer matching while ensuring data accuracy and SLA adherence.

The role requires strong Excel skills, clear written and verbal communication, and experience with large datasets. You'll configure systems to client terms, generate reports, manage user accounts, and collaborate with global stakeholders from

Qualifications

• At least 2 years of strong administrative experience.
• Knowledge of insurance or trade credit processes advantageous.

Responsabilités

• Perform customer due diligence for new business and renewals.
• Ensure compliance with client policies and regulatory requirements.
• Validate and review data accuracy before processing.
• Set up and manage policy renewals.
• Maintain accurate system configurations aligned with client terms.
• Support backend account management operations.
• Process credit limit applications.
• Perform buyer matching, in bulk or individually.
• Handle new business case processing.
• Generate reports using Business Objects and Excel macros.
• Manage large datasets (100k+ rows).
• Maintain data integrity across systems.
• Handle document uploads and downloads.
• Manage user accounts, including creation, resets, and access.
• Investigate system issues.
• Communicate with global clients via Outlook and Teams.
• Provide recommendations on system issues.
• Escalate concerns appropriately.
• Participate in training and meetings.
• Update internal process documentation.
• Support team collaboration and shared workload.
• Maintain baseline AI literacy and use approved AI tools responsibly, in line with company policies, data privacy, information security, and client confidentiality obligations.
• Apply sound judgment by validating outputs and avoiding overreliance.
• Participate in AI readiness trainings and identify automation opportunities.

Connaissances

Communication

Compliance

Data handling

Attention to detail

SLAs

Formation

Bachelor's degree in Business Administration IT or related field

Outils

Microsoft Office

Advanced Excel

Business Objects Citrix environment

Nitro

Description du poste

Smartsourcing is hiring a full-time, onsite Commercial Assistant to support a global account management team in Cebu City. You will handle admin tasks, due diligence, policy setup, renewals, and buyer matching while ensuring data accuracy and SLA adherence.

The role requires strong Excel skills, clear written and verbal communication, and experience with large datasets. You'll configure systems to client terms, generate reports, manage user accounts, and collaborate with global stakeholders from