Commercial Assistant - APAC

Smartsourcing Inc.; Cebu City; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Christmas Leave

Healthcare from Day 1

Free lunch & coffee

Night shift differential

Gym membership

Exclusive deals

Team events

Community programs

Job summary

Smartsourcing is seeking a Commercial Assistant to provide administrative and backend support for a global account management team in Cebu City. The role is full-time and onsite, handling due diligence, policy setup, renewals, and backend configurations.

Ideal candidates have solid admin experience, strong Excel skills, and clear written and verbal communication. You will work on SLAs with clients across multiple regions, escalating concerns and proposing fixes where needed.

Qualifications

• At least 2 years of strong administrative experience.
• Experience with insurance or trade credit processes is advantageous.
• Strong Excel, data handling, and reporting abilities.
• Able to meet tight SLAs and collaborate with global stakeholders.

Responsibilities

• Perform customer due diligence for new business and renewals.
• Set up and manage policy renewals and configurations.
• Process credit limit applications and buyer matching.
• Generate reports from large datasets using Excel/macros.
• Manage user accounts and handle system issues.
• Communicate with global clients via Outlook and Teams; escalate issues as needed.

Skills

Excel proficiency

Communication

Attention to detail

SLA management

Administrative experience

Data handling

Education

Bachelor's degree in Business Administration, IT, or related field

Tools

Excel

Microsoft Word

Outlook

PowerPoint

Business Objects

Citrix environment

Nitro (PDF tools)

Excel macros

Job description

The backbone of a global account team.

Hi! We're Smartsourcing, and we're hiring a full-time, onsite Commercial Assistant. You'll be the reliable backend behind a global account management team, keeping every client's setup accurate and every case moving.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

About the Role

You'll provide administrative and backend support for global account managers, covering customer due diligence, policy setup and renewals, credit limit applications, and buyer matching. You'll also configure systems to match client terms, build reports from large datasets, and handle document and user-account requests. The work runs on SLAs and strict accuracy standards, with clients in several regions. It suits someone with solid admin experience, strong Excel skills, and clear written and verbal communication, who escalates concerns early and recommends fixes rather than just reporting problems.

Schedule: 9 AM to 6 PM PHT

Key Responsibilities

Customer Due Diligence & Compliance

• Perform customer due diligence for new business and renewals.
• Ensure compliance with client policies and regulatory requirements.
• Validate and review data accuracy before processing.

Policy Administration & Account Management

• Set up and manage policy renewals.
• Maintain accurate system configurations aligned with client terms.
• Support backend account management operations.

Credit & Business Processing

• Process credit limit applications.
• Perform buyer matching, in bulk or individually.
• Handle new business case processing.

Systems & Reporting

• Generate reports using Business Objects and Excel macros.
• Manage large datasets (100k+ rows).
• Maintain data integrity across systems.
• Administrative & System Support
• Handle document uploads and downloads.
• Manage user accounts, including creation, resets, and access.
• Investigate system issues.

Stakeholder Communication & Coordination

• Communicate with global clients via Outlook and Teams.
• Provide recommendations on system issues.
• Escalate concerns appropriately.

Continuous Improvement & Team Support

• Participate in training and meetings.
• Update internal process documentation.
• Support team collaboration and shared workload.

Artificial Intelligence (AI) Readiness and Digital Enablement

• Maintain baseline AI literacy and use approved AI tools responsibly, in line with company policies, data privacy, information security, and client confidentiality obligations.
• Apply sound judgment by validating outputs and avoiding overreliance, ensuring accuracy and accountability in all work delivered.
• Participate in AI readiness trainings and proactively identify opportunities for process improvement through automation and responsible AI integration.

What You'll Need to Succeed

Experience

• At least 2 years of strong administrative experience
• Knowledge of insurance or trade credit processes advantageous

Skills & Behaviours

• Excellent written and verbal communication, able to interact with global stakeholders
• Understanding of compliance and data handling standards
• Strong accuracy and attention to detail, especially on large datasets
• Able to meet tight SLAs, solve problems, and elevate appropriate

Education & Certifications

• Bachelor's degree in Business Administration, IT, or a related field
• Relevant certifications are an advantage but not required

Tools

• Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Advanced Excel (pivot tables, formulas, dashboards, macros)
• Business Objects
  Citrix environment
• Nitro (PDF and document tools)

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
  We're not just another outsourcing company. We're building something that actually matters here a place where good work meets good culture.