Commercial Assistant - APAC

Smartsourcing; Cebu City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Healthcare from Day 1 for you and your

Free lunch and barista-crafted coffee

Night shift differential for evening

Subsidized gym membership

Smartsourcing Exclusives

Themed BFFs

Community give-back programs

Personal development workshops

Job summary

Smartsourcing is hiring a full-time, onsite Commercial Assistant to support a global account management team in Cebu City. You will handle admin tasks, due diligence, policy setup, renewals, and buyer matching while ensuring data accuracy and SLA adherence.

The role requires strong Excel skills, clear written and verbal communication, and experience with large datasets. You'll configure systems to client terms, generate reports, manage user accounts, and collaborate with global stakeholders from

Qualifications

• At least 2 years of strong administrative experience.
• Knowledge of insurance or trade credit processes advantageous.

Responsibilities

• Perform customer due diligence for new business and renewals.
• Ensure compliance with client policies and regulatory requirements.
• Validate and review data accuracy before processing.
• Set up and manage policy renewals.
• Maintain accurate system configurations aligned with client terms.
• Support backend account management operations.
• Process credit limit applications.
• Perform buyer matching, in bulk or individually.
• Handle new business case processing.
• Generate reports using Business Objects and Excel macros.
• Manage large datasets (100k+ rows).
• Maintain data integrity across systems.
• Handle document uploads and downloads.
• Manage user accounts, including creation, resets, and access.
• Investigate system issues.
• Communicate with global clients via Outlook and Teams.
• Provide recommendations on system issues.
• Escalate concerns appropriately.
• Participate in training and meetings.
• Update internal process documentation.
• Support team collaboration and shared workload.
• Maintain baseline AI literacy and use approved AI tools responsibly, in line with company policies, data privacy, information security, and client confidentiality obligations.
• Apply sound judgment by validating outputs and avoiding overreliance.
• Participate in AI readiness trainings and identify automation opportunities.

Skills

Communication

Compliance

Data handling

Attention to detail

SLAs

Education

Bachelor's degree in Business Administration IT or related field

Tools

Microsoft Office

Advanced Excel

Business Objects Citrix environment

Nitro

Job description

About the job Commercial Assistant - APAC

The backbone of a global account team.

Hi! We're Smartsourcing, and we're hiring a full-time, onsite Commercial Assistant. You'll be the reliable backend behind a global account management team, keeping every client's setup accurate and every case moving.

Where?

JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

About The Role

You'll provide administrative and backend support for global account managers, covering customer due diligence, policy setup and renewals, credit limit applications, and buyer matching. You'll also configure systems to match client terms, build reports from large datasets, and handle document and user-account requests. The work runs on SLAs and strict accuracy standards, with clients in several regions. It suits someone with solid admin experience, strong Excel skills, and clear written and verbal communication, who escalates concerns early and recommends fixes rather than just reporting problems.

Schedule: 9 AM to 6 PM PHT

Key Responsibilities

Customer Due Diligence & Compliance

• Perform customer due diligence for new business and renewals.
• Ensure compliance with client policies and regulatory requirements.
• Validate and review data accuracy before processing.

Policy Administration & Account Management

• Set up and manage policy renewals.
• Maintain accurate system configurations aligned with client terms.
• Support backend account management operations.

Credit & Business Processing

• Process credit limit applications.
• Perform buyer matching, in bulk or individually.
• Handle new business case processing.

Systems & Reporting

• Generate reports using Business Objects and Excel macros.
• Manage large datasets (100k+ rows).
• Maintain data integrity across systems.
• Administrative & System Support
• Handle document uploads and downloads.
• Manage user accounts, including creation, resets, and access.
• Investigate system issues.

Stakeholder Communication & Coordination

• Communicate with global clients via Outlook and Teams.
• Provide recommendations on system issues.
• Escalate concerns appropriately.

Continuous Improvement & Team Support

• Participate in training and meetings.
• Update internal process documentation.
• Support team collaboration and shared workload.

Artificial Intelligence (AI) Readiness and Digital Enablement

• Maintain baseline AI literacy and use approved AI tools responsibly, in line with company policies, data privacy, information security, and client confidentiality obligations.
• Apply sound judgment by validating outputs and avoiding overreliance, ensuring accuracy and accountability in all work delivered.
• Participate in AI readiness trainings and proactively identify opportunities for process improvement through automation and responsible AI integration.

What You'll Need To Succeed Experience

• At least 2 years of strong administrative experience
• Knowledge of insurance or trade credit processes advantageous

Skills & Behaviours

• Excellent written and verbal communication, able to interact with global stakeholders
• Understanding of compliance and data handling standards
• Strong accuracy and attention to detail, especially on large datasets
• Able to meet tight SLAs, solve problems, and escalation appropriately

Education & Certifications

• Bachelor's degree in Business Administration, IT, or a related field
• Relevant certifications are an advantage but not required

Tools

• Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Advanced Excel (pivot tables, formulas, dashboards, macros)
• Business Objects Citrix environment
• Nitro (PDF and document tools)

Benefits

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title--it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

About

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we’re all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership & sports wellness clubs
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops

We're not just another outsourcing company. We're building something that actually matters here a place where good work meets good culture.