Air Freight Specialist - 20k Signing Bonus

Offshore Business Processing; Muntinlupa; Vor Ort; PHP 800.000 - 1.200.000; Vollzeit

Zusammenfassung

Offshore Business Processing seeks an experienced logistics professional to support AOG operations across international air transport, ensuring rapid, compliant responses to time-critical requests.

You will coordinate with carriers, monitor weather and regulatory constraints, and act as the client liaison to maintain service quality and on-time hand-overs.

Qualifikationen

• 3-4 years' experience in logistics with exposure to international operations across multiple transportation modes.
• Expert knowledge of international air transport regulations, Incoterms, customs rules, and compliance.
• Strong leadership to guide front-line AOG operations and coordinate with carriers.

Aufgaben

• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc).
• Find suitable solutions for customer requests.
• Adhere to client-specific operational procedures (SOP).
• Represent the client to carriers and FXL network.
• Negotiate with suppliers.
• Inform the customer in real-time.
• Update instructions for Hand-Over.

Kenntnisse

AOG operations

International logistics

Air transport regs

Incoterms

Time-critical ops

SOP adherence

Carrier liaison

Escalation handling

Customer service

Team coordination

Under pressure

Tools

ERP systems

CRM software

Jobbeschreibung

• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc...)
• Find suitable solutions for customer requests
• Adhere to client-specific operational procedures (SOP)
• Represent the client to carriers and FXL network
• Negotiate with suppliers
• Inform the customer in real-time
• Update instructions for Hand-Over

Requirements

• 3-4 years' experience in the logistics industry, with strong exposure to international logistics operations across multiple transportation modes.
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
• Full mastery of the specificities of all transportation modes, particularly in AOG and time-critical operations.
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, and discipline in decision-making and issue resolution under
• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations.
• Business-level English proficiency (spoken, written, and reading).
• Excellent written and verbal communication skills, suitable for client escalation management.
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image.
• Strict adherence to procedures, service organization, schedules, break times, and holidays.
• Consistent compliance with company Quality, Hygiene, and Safety standards.
• High organizational capability, with demonstrated reactivity and proactivity in operational execution.
• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders.
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements