AOG Air Freight Import and Export Officer

Offshore Business Processing; Muntinlupa; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO on Day 1

Perks and rewards

Travel opportunities

Recognition

Work-life balance

Learning & development

Job summary

Offshore Business Processing seeks an experienced Airfreight Operations Specialist to manage end-to-end AOG shipments from our Alabang site in Metro Manila. You will coordinate with customers and suppliers, monitor timelines, and ensure compliance with trade rules, weather, and geo-political considerations.

This role requires 3–4 years in international airfreight, strong English, and a readiness for 24/7 shift work.

Qualifications

• 3–4 years’ experience in airfreight, with strong exposure to international freight forwarding operations.
• Expert-level knowledge of international air transport regulations and Incoterms.
• Proven managerial and coordination skills for front-line AOG operations.

Responsibilities

• Answer & handle customer AOG requests and advise on restrictions.
• Find suitable solutions while maintaining high QoS and customer satisfaction.
• Contribute to cost optimization while ensuring operational quality.
• Resolve operational issues promptly and adhere to SOPs.
• Negotiate with suppliers and manage end-to-end AOG shipments.
• Monitor shipments, provide timely updates, and ensure visibility.

Skills

AOG operations

Customer coordination

English proficiency

Problem solving

Attention to detail

Team coordination

High stress tolerance

Tools

Operational tools

Job description

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus!

Job Summary

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today. Get a 20k Signing Bonus!

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Customer Relation Key Outcomes:

• Answer & handle customer AOG requests
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific operational procedures (SOP)
• Negotiate with suppliers

Operational Key Outcomes:

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client’s systems
• Maintain constant communication with all parties involved
• Manage dispute cases
• Supervise the activity

Requirements

• 3-4 years’ experience in airfreight, with strong exposure to international freight forwarding operations - both export and import
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolution
• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders
• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations
• Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
• Strict adherence to procedures, service organization, schedules, break times, and holidays
• Consistent compliance with company Quality, Hygiene, and Safety standards
• High organizational capability, with demonstrated reactivity and proactivity in operational execution
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements
• Amenable to work in Alabang site