AnchorEd - Benefits Officer

AnchorEd; Philippines; Vor Ort; PHP 335.000 - 558.000; Vollzeit

Benefits dieser Stelle

Government-mandated benefits

Leave and tuition support

Laptop provided

HMO coverage

Zusammenfassung

AnchorEd in the Philippines is seeking a Benefits Administrator to manage internal benefits, government-mandated programs, and related records. You will be the primary contact for team members on benefits inquiries, ensuring compliant processing and timely responses.

The role involves coordinating with HR, finance, providers, and government agencies. You will maintain confidential records, monitor deadlines, and prepare weekly progress updates for HR leadership, while supporting program

Qualifikationen

• Experience administering company benefits and programs.
• Ability to coordinate with HR, finance, providers, and government agencies.
• Strong records management and data privacy practices.
• Excellent communication and problem-solving skills.
• Familiarity with HR systems and payroll processes.

Aufgaben

• Administer and coordinate company-provided internal benefits and HR-initiated support programs.
• Process, monitor and maintain records of team member requests, applications, claims, reimbursements, and other benefits transactions.
• Review requirements for completeness, eligibility and compliance before processing.
• Coordinate with Team Members, HR, Finance, and benefit providers to resolve benefit concerns.
• Assist in implementing new or enhanced benefits and company-initiated programs.

Kenntnisse

Benefits administration

Government benefits coordination

Records management

Interpersonal communication

HR systems

Tools

HRIS (e.g., Workday)

MS Excel

Payroll software

Jobbeschreibung

The position serves as a key point of contact for Team Members regarding benefits inquiries and requests and coordinates with internal departments, government agencies, HMO and insurance providers, healthcare providers, and other external partners to facilitate the timely processing and resolution of benefits transactions.

The role is also responsible for maintaining accurate benefits records, monitoring transactions and deadlines, ensuring compliance with applicable policies and regulations, and providing regular progress reports to HR Management.

Key Responsibilities:

A. INTERNAL BENEFITS ADMINISTRATION

• Administer and coordinate company-provided internal benefits, Team Member assistance programs, and HR-initiated support programs in accordance with Company policies and guidelines.
• Process, monitor and maintain accurate records of Team Member requests, applications, availments, claims, reimbursements, and other benefits-related transactions.
• Review and validate requirements to ensure completeness, eligibility, and compliance prior to processing.
• Coordinate with Team Members, HR, Finance, Accounting, benefit providers, and other external partners to facilitate timely processing and resolution of benefits concerns.
• Assist in the implementation and administration of new or enhanced benefits and company initiated support programs.

B. GOVERNMENT-MANDATED BENEFITS

• Process and monitor Team Members' government-mandated benefits and related transactions with SSS, PhilHealth, Pag-IBIG, and BIR , as applicable.
• Assist and process with government benefits registration, enrollment, updates, corrections, and claims.
• Coordinate with government agencies and authorized representatives to resolve membership, contribution, benefits, and documentation concerns.
• Monitor applicable deadlines and ensure proper documentation and records of government benefits transactions.

C. TEAM MEMBER BENEFITS SUPPORT

• Serve as a primary point of contact for Team Members regarding benefits-related inquiries, requests, and concerns.
• Provide clear and timely guidance on benefit eligibility, coverage, requirements, procedures, and status of requests.
• Monitor and respond to HR tickets related to internal and external benefits and ensure appropriate follow-through.
• Escalate complex or unresolved concerns to the appropriate HR Leader.
• Maintain confidentiality when handling Team Member benefits, medical, financial, and other sensitive information.

D. BENEFITS ACTIVATION, DEACTIVATION & RECORDS MANAGEMENT

• Maintain accurate and updated benefits records and trackers, including Team Members' benefit eligibility, enrollment, activation, and deactivation status, based on employment status and applicable Company policies.
• Ensure the timely activation and deactivation of applicable Team Member benefits based on employment status, including HMO enrollment, leave credits, and other benefits upon regularization, and the appropriate deactivation of benefits upon separation, in coordination with concerned departments and external providers.
• Monitor benefit-related deadlines, renewals, and other time-sensitive requirements, while ensuring proper documentation, filing, and retention of benefits records in accordance with Company policies and applicable data privacy requirements.

E. WEEKLY BENEFITS PROGRESS REPORT

• Prepare and submit a Weekly Benefits Progress Report to HR Leader covering the status of benefits-related activities and transactions.
• Maintain an updated tracker of pending, ongoing, completed, and escalated benefits requests.
• Highlight overdue, delayed, or high-priority transactions requiring management action.
• Provide updates on pending requirements, claims, reimbursements, government benefits, benefit activations/deactivations, upcoming deadlines, and other significant benefits-related concerns.
• Recommend appropriate actions and process improvements to address recurring issues and improve benefits administration.

F. PROCESS IMPROVEMENT & GENERAL RESPONSIBILITIES

• Identify opportunities to improve the efficiency, accuracy, turnaround time, and Team Member experience of benefits processes.
• Assist in developing and updating benefits-related guidelines, procedures, forms, trackers, and communication materials.
• Support HR projects and initiatives related to Team Member benefits and services.
• Maintain professional working relationships with Team Members, HR colleagues, internal departments, government agencies, benefit providers, and external partners.
• Ensure compliance with Company policies, procedures, internal controls, applicable laws, and regulations.
• Perform other related duties and responsibilities as assigned by HR Management.

What's in it for you at AnchorEd?

We believe in taking care of our team members not just at work, but also in life, family, health, and growth. Here's what you can look forward to when you join us:

Growth & Stability

• Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG) from Day 1
• Vacation Leave and Sick Leave upon regularization
• Educational support and career development opportunities aligned with your role and growth path
• Company-issued laptop upon onboarding to support your day-to-day work, plus access to a subsidized Laptop Loan Program for team members who wish to purchase or upgrade their personal preferred unit, subject to company guidelines.
• HMO coverage upon regularization
  Choose between:
• Higher individual coverage, or
• Coverage for you plus one eligible dependent
  HMO benefits also include:
• Optical reimbursements
• Maternity cash assistance

Family-Centered Benefits

• Up to 100% Base Tuition Fee scholarship for enrolled children of team members
• Additional scholarship discounts for siblings, nephews, and nieces
• Paid Wedding Leave
• Maternity and Paternity Leave in accordance with Philippine labor laws

Learning & Development

• Opportunities for further studies with tuition support for approved programs related to your career path
• Leadership and professional development programs designed to help you grow personally and professionally

More Than Just Benefits

At AnchorEd, we value meaningful work, purpose-driven education, servant leadership, and a people-first culture where growth, faith, and excellence come together.

Join a team where your contribution matters — and where you can grow both professionally and personally.