Analyst - GHRSS

Arthur J. Gallagher & Co. (AJG); Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Gallagher Manila is a dynamic hub supporting global operations in insurance, risk management, and shared services. This role handles payroll and HR data for North America, UK, and APAC regions, ensuring accuracy and compliance across processes.

You will manage new hires and resignations, benefits, verifications, leave, performance administration, and vendor invoicing, while maintaining documentation and participating in audits to uphold The Gallagher Way.

Qualifications

• Graduation or post graduation with HR specialization preferred.
• 1–3 years of relevant experience, esp. North America/UK/APAC regions.
• Strong MS Office and Excel reporting skills.

Responsibilities

• Handling new hires, resignations and data management for NA and UK Tier 1 Payroll Support.
• Employee benefit administration for USA, UK and APAC regions.
• Background verifications for NA, UK and APAC regions.
• Employee referencing for NA, UK and APAC regions.
• Employee leave administration for NA, UK and APAC regions.
• Performance management administration for NA and UK/APAC regions.
• Employee profile management: login/access/ password queries.
• Vendor management and invoice processing for USA, UK and APAC regions.
• Documentation: process maps, KPI, SLAs and dashboards.
• Compliance: ensuring local compliances. Participation in audits.
• Suggesting process improvements due to regulatory or tech changes.

Skills

MS Office

MS Excel Reporting and Analytics

Education

Graduation or Post Graduation (HR specialization will be an added advantage)

Tools

Oracle

Job description

Introduction

Welcome to Gallagher in Manila, a dynamic hub where expertise, collaboration, and purpose come together to support our global operations. Our teams support colleagues and clients around the world across insurance, risk management, technology, finance, and shared operations. We do this by staying true to who we are: curious, grounded in integrity, and guided every day by The Gallagher Way.

More than an operations center, here you will find a community that helps you grow with leaders who back your development, opportunities to learn, and work that genuinely makes a difference. If you enjoy solving problems, working with others, and contributing to something bigger, Gallagher Manila offers a career where your strengths can thrive and your impact is felt far beyond our walls.

How you'll make an impact

Responsibilities:

• Handling completely new hires, resignations and data management processes for North America and UK Tier 1 Payroll Support.
• Employee benefit administration for USA and UK / APAC regions.
• Handling background verifications for North America and UK / APAC regions.
• Handling employee referencing for North America and UK / APAC regions.
• Employee leave administration for North America and UK / APAC regions.
• Employee performance management administration for North America and UK / APAC regions.
• Employee profile management: troubleshoot queries related to login/access roles/passwords.
• Vendor management and invoice processing for USA and UK / APAC regions.
• Documentation: Process maps, KPI, SLAs and dashboards based on client expectations and internal requirements.
• Compliance: Ensuring local compliances of supporting countries are adhered to.
• Participation in internal and external audits.
• Proactively suggesting process improvement ideas and initiating changes due to regulatory requirements or technology changes.

Supporting Responsibilities:

• Knowledge of ERPs.
• Strong knowledge of US and UK regulatory/statutory requirements, employee benefits and labor laws.
• Prior HR transition experience.
• Maintaining trackers.
• Performing regular RCAs.
• Adherence and regular revival of GHRSS SOPs.

About you

Qualifications:

• Graduation or Post Graduation (HR specialization will be an added advantage).

Experience:

• Relevant experience of 1 to 3 years.
• Should have worked for North America or UK / APAC regions.

Technical / Functional Skills:

• MS Office.
• MS Excel Reporting and Analytics.
• Oracle.

Soft Skills:

• Very good written and verbal communication skills.
• Good interpersonal skills.
• Ability to adapt quickly.
• Stakeholder management.