Senior Analyst - Global HR Shared Services (US/Australia)

Lennor Group; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Lennor Metier Consulting, a DOLE-licensed recruitment agency in the Philippines, partners with a global insurance and brokerage company for a Senior Analyst - Global HR Shared Services (US/Australia) based in BGC, Taguig City. The role covers end-to-end HR operations, SLAs, and compliance across regions.

The position requires 4–7 years in HR Shared Services, knowledge of US/Australia HR processes, and strong analytical skills. Hybrid work setup with shifting schedules.

Qualifications

• Bachelor's degree in HR or related field.
• 4–7 years in HR Shared Services or global HR support.
• Experience supporting US or Australia HR processes.
• Strong understanding of regional HR regulations and labor laws.
• Working knowledge of HR ERP systems.
• Experience with HR transition, migration or process improvement preferred.

Responsibilities

• Manage HR operations for US/Australia regions, including onboarding, offboarding, data management, and Tier 1 payroll support.
• Handle benefits administration, leave management, performance management, and employee records.
• Support employee profile management and HR system access issues.
• Manage background verification and reference processes for supported regions.
• Coordinate with onshore/offshore teams and external vendors for timely HR service delivery.
• Prepare and maintain HR documentation (process maps, SOPs, KPIs, SLA reports, dashboards).
• Ensure compliance with regional statutory requirements and internal policies.
• Participate in audits by providing process documentation and support.
• Conduct root cause analysis and propose process improvements.

Skills

Excel reporting

VB Macro

AI tools

Communication

Stakeholder management

Adaptability

Analytical thinking

Problem solving

Education

Bachelor's degree

Postgraduate HR degree

Tools

HR ERP systems

Job description

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global insurance and brokerage company in their search for a Senior Analyst - Global HR Shared Services (US/Australia) based in BGC, Taguig City.

Salary Range: Open to discussion

Work Setup: Hybrid

Shift Schedule: Shifting (Depending on the assigned region)

Location: BGC, Taguig City

The role

The Senior Analyst – Global HR Shared Services will manage end-to-end HR operations support for assigned regions within the US or Australia, based on business requirements and team alignment. The role is responsible for managing daily HR service delivery, ensuring adherence to SLAs, partnering with onshore stakeholders, maintaining compliance, and driving continuous improvement initiatives across global HR processes.

Your Responsibilities

• Manage HR operations for assigned regions, including employee onboarding, offboarding, employee data management, and Tier 1 payroll support.
• Handle employee lifecycle processes such as benefits administration, leave management, performance management, and employee record maintenance.
• Support employee profile management by resolving HR system access, login, role, and password-related concerns.
• Manage background verification and employee reference processes for supported regions.
• Coordinate with internal teams, onshore counterparts, and external vendors to ensure timely and accurate HR service delivery.
• Support vendor management activities, including invoice processing and coordination.
• Prepare and maintain HR documentation such as process maps, SOPs, KPIs, SLA reports, dashboards, and operational trackers.
• Ensure compliance with applicable regional statutory requirements, labor regulations, and internal policies.
• Participate in internal and external audits by providing process documentation and operational support.
• Conduct root cause analysis (RCA) and recommend process improvements based on operational insights, regulatory changes, and technology enhancements.
• Review and maintain HR Shared Services procedures to ensure alignment with business requirements and best practices.

What We’re Looking For

• Bachelor’s degree required; Postgraduate degree in HR is an advantage.
• 4–7 years of relevant experience in HR Shared Services, HR operations, or global HR support.
• Experience supporting US or Australia HR processes.
• Strong understanding of regional HR regulations, statutory requirements, employee benefits, and labor laws.
• Prior HR transition, migration, or process improvement experience is preferred.
• Working knowledge of HR ERP systems.

Technical And Behavioral Skills

• Proficiency in MS Office applications, particularly MS Excel reporting and analytics.
• Knowledge of VB Macro is an advantage.
• Exposure to AI tools and automation concepts is an added advantage.
• Excellent written and verbal communication skills.
• Strong interpersonal and stakeholder management skills.
• Ability to adapt quickly to changing priorities and global processes.
• Strong analytical, problem-solving, and continuous improvement mindset.