Analyst - Global HR Shared Services

Arthur J. Gallagher & Co. (AJG); Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

Gallagher Manila is seeking an HR Operations professional with 1–3 years of experience to support North America, UK, and APAC regions. You will handle onboarding, resignations, payroll support, and data management, while ensuring regulatory compliance and timely processing of HR activities.

The role involves employee benefits administration, background verifications, leave and performance management, and cross-region data handling. A strong eye for detail and process improvements is essential.

Qualifications

• Graduation or Post Graduation in HR.
• 1–3 years of relevant experience, preferably with North America or UK/APAC regions.
• Experience handling payroll, HR data, and benefit administration.

Responsibilities

• Handle North America and UK/APAC HR processes: hiring, resignations, data management, and Tier 1 payroll support.
• Administer employee benefits for USA/UK/APAC regions.
• Manage background verifications and employee referencing for multiple regions.
• Oversee leave and performance management administration.
• Maintain employee profiles, login/access, and password troubleshooting.
• Coordinate vendor management and invoice processing related to HR functions.
• Create process maps, KPI dashboards, and ensure compliance with local regulations.
• Support internal and external audits and suggest process improvements.

Skills

Payroll admin

Data management

HR operations

Process improvement

Education

HR specialization

Job description

Introduction

Welcome to Gallagher in Manila, a dynamic hub where expertise, collaboration, and purpose come together to support our global operations. Our teams support colleagues and clients around the world across insurance, risk management, technology, finance, and shared operations. We do this by staying true to who we are: curious, grounded in integrity, and guided every day by The Gallagher Way.

More than an operations center, here you will find a community that helps you grow with leaders who back your development, opportunities to learn, and work that genuinely makes a difference. If you enjoy solving problems, working with others, and contributing to something bigger, Gallagher Manila offers a career where your strengths can thrive and your impact is felt far beyond our walls.

Overview

To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts

How you'll make an impact

Responsibilities:

• Handling completely new hires, Resignations and Data Management processes for North America and UK
  Tier 1 Payroll Support.
• Employee benefit administration for USA and UK / APAC Regions.
• Handling Background Verifications for North America and UK / APAC Regions.
• Handling Employee referencing for North America and UK / APAC Regions.
• Employee leave administration for North America and UK / APAC Regions.
• Employee performance management administration for North America and UK / APAC Regions.
• Employee profile management: Trouble shoot queries related to login/access roles/passwords.
• Vendor management and Invoice Processing USA and UK / APAC Regions.
• Documentation: Process maps, KPI, SLAs and dashboards based on clients expectations and internal requirements.
• Compliance: Ensuring local and compliances of supporting countries are adhered.
• Participation in internal and external audits.
• Pro-actively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology.
  

About you

Qualifications:

• Graduation or Post Graduation (HR Specialization will be added advantage).

Experience:

• Relevant experience of 1 to 3 years and should have at least worked for North America or UK / APAC Regions