Associate - Operations Management

Arthur J. Gallagher & Co. (AJG); Manila; On-site; PHP 223,000 - 335,000; Full time

Job summary

Gallagher Manila is seeking an entry-level Associate/Analyst to support insurance and finance operations. The role involves handling administrative tasks, learning across modules, and collaborating with internal teams in a fast-paced environment.

Ideal candidates are graduates with strong English skills, good academics, and a readiness to adapt to rotational shifts. Training will be provided to build domain knowledge and customer process fluency.

Qualifications

• Must be a graduate or postgraduate.
• Good English comprehension and written skills.
• Basic knowledge in insurance or finance.

Responsibilities

• Support day-to-day operations and deliverables within the assigned function.
• Execute assigned tasks accurately within defined timelines and SLAs.
• Maintain documentation, records, and process adherence.
• Coordinate with internal teams and cross-functional stakeholders.
• Identify and escalate unresolved issues by keeping supervisors in the loop.

Skills

English proficiency

Team player

Quick learner

Adaptability

Shift flexibility

Insurance basics

Customer processes

Education

Any Graduate or Post Graduate

Tools

Microsoft Office

Job description

Introduction

Welcome to Gallagher in Manila, a dynamic hub where expertise, collaboration, and purpose come together to support our global operations. Our teams support colleagues and clients around the world across insurance, risk management, technology, finance, and shared operations. We do this by staying true to who we are: curious, grounded in integrity, and guided every day by The Gallagher Way.

More than an operations center, here you will find a community that helps you grow with leaders who back your development, opportunities to learn, and work that genuinely makes a difference. If you enjoy solving problems, working with others, and contributing to something bigger, Gallagher Manila offers a career where your strengths can thrive and your impact is felt far beyond our walls.

Overview

The Associate/ Analystis an entry level position with minimum graduation qualification,Shouldbe willing to get trained in Insurance field.They can design solutions to those potential problems. Organizing and executing administrative tasks across multiple computer programs.

How you'll make an impact

Responsibilities:

• Support day-to-day operations and deliverables within the assigned function
• Execute assigned tasks accurately within defined timelines and SLAs
• Maintaindocumentation, records, andprocessadherence.
• Coordinate with internal teams and cross-functional stakeholders
• Identifyand escape unresolved issues by keeping supervisors in loop

Additional Responsibilities:

• Follow defined SOPs, policies, and compliance requirements.
• Build functional knowledge of business processes andtool.
• Take ownership of assigned modules or workstreamsover time.

About you

Qualifications:

• Any GraduateorPost Graduate
• Minimum work experience should be 0-3years.

Skills and Competencies:

• Candidate should be a Graduate or aPost Graduate(non-technical)
• Goodcommand over English (comprehension and written).
• Good academic record (55% or above).
• Basic knowledge in insurance or finance
• Open to rotational shifts.
• Ability to work in a team and exhibit collaboration.
• Shouldbe able to adapt to organizational changes.
• Proficiencyin Microsoft Office (especially Excel, Word).
• The candidatehas tobe a quick learner, high onenergyand must have a flair for customer processes.