Analyst - Global HR Shared Services (US/UK/Australia)

Lennor Group; Philippines; Hybrid; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Lennor Metier Consulting in the Philippines partners with a global insurer and brokerage firm to recruit a Sr. Analyst - Global HR Shared Services based in BGC, Taguig City.

The role supports end-to-end HR operations for US/UK/AU regions, ensuring timely service delivery within SLAs. You will manage HR processes, collaborate with regional stakeholders, maintain compliance, drive process improvements, and uphold operational excellence across HR shared services; shifting schedules and a hybrid

Qualifications

• Bachelor’s or Master’s degree; HR specialization is an advantage.
• 1–3 years of relevant experience in HR Shared Services or global HR support.
• Experience supporting US, UK, and/or APAC regions.
• HR transition or migration experience is a plus.
• Strong knowledge of regional HR processes, benefits, labor laws, and statutory requirements.

Responsibilities

• Manage end-to-end HR operations including new hires, exits, data management, and Tier 1 payroll support for the designated region.
• Administer employee lifecycle processes including benefits, leave management, performance management, records, and profile/access queries.
• Handle background verification and reference processes across supported regions.
• Coordinate with vendors, manage invoices, and support third-party service operations.
• Maintain HR documentation including process maps, SOPs, dashboards, KPIs, and SLA reports.
• Ensure compliance with regional statutory requirements and internal policies.
• Support audits by providing required documentation and insights.
• Perform RCA, track operational metrics, and identify optimization opportunities.
• Drive continuous improvement based on regulatory updates and tech enhancements.
• Collaborate with onshore and global teams to ensure seamless HR service delivery.

Skills

HR Shared Services

MS Excel reporting

Analytics

Stakeholder management

Process improvement

Oracle ERP

MS Office

Communication

Education

Bachelor’s or Master’s degree; HR specialization

Tools

Oracle

Job description

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global insurance and brokerage company in their search for a Sr. Analyst - Global HR Shared Services (US/UK/AU) based in BGC, Taguig City.

Salary Range: Open to discussion

Work Setup: Hybrid

Shift Schedule: Shifting (depending on the region)

Location: BGC, Taguig City

The role

Sr. Analyst – Global HR Shared Services will support end-to-end HR operations for US, UK, or AU while ensuring timely delivery of services within defined SLAs. The role involves managing HR processes, collaborating with global stakeholders, ensuring compliance, driving process improvements, and maintaining operational excellence across HR shared services.

Your Responsibilities

• Manage end-to-end HR operations including new hires, employee exits, employee data management, and Tier 1 payroll support for the designated region.
• Administer employee lifecycle processes including benefits, leave management, performance management, employee records, and profile/access-related queries.
• Handle background verification and employee reference processes across supported regions.
• Coordinate with vendors, manage invoices, and support third-party service operations.
• Maintain HR documentation including process maps, SOPs, dashboards, KPIs, and SLA reports.
• Ensure compliance with regional statutory requirements, labor regulations, and internal policies.
• Support internal and external audits by providing required documentation and process insights.
• Perform root cause analysis (RCA), maintain operational trackers, and identify opportunities for process optimization.
• Drive continuous improvement initiatives based on regulatory updates, technology enhancements, and business requirements.
• Collaborate with onshore teams and global stakeholders to ensure seamless HR service delivery.

What We're Looking For

• Bachelor’s or Master’s degree; HR specialization is an advantage.
• 1–3 years of relevant experience in HR Shared Services, HR operations, or global HR support.
• Experience supporting North America, UK, and/or APAC regions.
• Prior HR transition or migration experience is an advantage.
• Strong knowledge of regional HR processes, employee benefits, labor laws, and statutory requirements applicable to assigned regions.
• Working knowledge of HR systems/ERPs such as Oracle.
• Proficient in MS Office applications, particularly MS Excel reporting and analytics.
• Strong written and verbal communication skills.
• Good stakeholder management and interpersonal skills.
• Ability to adapt quickly to changing business requirements and global processes.
• Strong analytical, problem-solving, and continuous improvement mindset.