Assistant Manager - GHRSS Operations

Arthur J. Gallagher & Co. (AJG); Manila; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Gallagher Manila is seeking an Assistant Manager/Deputy Manager to oversee HR Operations/Support, leading a team of HR Associates and SMEs to ensure efficient HR services and continuous improvement. The role collaborates across countries to maintain compliance and drive performance.

You will develop policies, monitor KPIs, address escalations, and implement automation while maintaining high standards of customer service and stakeholder engagement across onshore and offshore teams.

Qualifications

• Leadership and team management experience in HR operations.
• PM experience; Lean/Six Sigma advantageous.
• 10+ years of relevant work experience.

Responsibilities

• Lead and manage the HR Operations team and SMEs.
• Recruit, hire, and train HR Representatives; coach and develop staff.
• Oversee performance reviews and drive high performance.
• Develop and implement HR policies, procedures, and standards.
• Monitor KPIs and improve department efficiency.
• Allocate resources based on priorities and peak seasons.
• Ensure exceptional HR service to employees and applicants.
• Drive process improvements and automation opportunities.
• Ensure compliance with HR laws and conduct audits.
• Collaborate with other HR teams to reduce redundancies.

Skills

Leadership

Strategic thinking

Customer service

Problem solving

Communication

MS Office

HR Tech

Project management

Time management

Interpersonal skills

Education

Bachelor's in Business Management

Job description

Introduction

Welcome to Gallagher in Manila, a dynamic hub where expertise, collaboration, and purpose come together to support our global operations. Our teams support colleagues and clients around the world across insurance, risk management, technology, finance, and shared operations. We do this by staying true to who we are: curious, grounded in integrity, and guided every day by The Gallagher Way.

More than an operations center, here you will find a community that helps you grow with leaders who back your development, opportunities to learn, and work that genuinely makes a difference. If you enjoy solving problems, working with others, and contributing to something bigger, Gallagher Manila offers a career where your strengths can thrive and your impact is felt far beyond our walls.

Overview

Assistant Manager/Deputy Manager is responsible for overseeing the day-to-day operations of the HR Operations/Support. This role involves managing a team of HR Associates and SMEs, ensuring efficient and effective delivery of HR services, and driving continuous improvement within the department.

Ensuring local and compliances of supporting countries are adhered. Participation in internal and external audits.

How you'll make an impact

Responsibilities:

• Team Management:
• Recruit, hire, and train team of HR Representatives
• Provide ongoing coaching, mentoring, and development to team members.
• Manage performance reviews and evaluations.
• Motivate and inspire the team to achieve high levels of performance
• Operational Management:
• Develop and implement policies, procedures, and standards for the HR Support
• Monitor and analyze key performance indicators (KPIs) to assess department performance.
• Identify areas for improvement and implement changes to enhance efficiency and effectiveness.
• Allocation of Resources based on priorities and peak seasons
• Customer Service:
• Ensure that the HR Support provides exceptional customer service to employees and applicants.
• Develop and implement strategies to improve customer satisfaction.
• Resolve escalated customer complaints and issues.
• Process Improvement:
• Continuously review and improve HR processes and systems.
• Identify opportunities for automation and implement technology solutions.
• Collaborate with other HR departments to streamline processes and reduce redundancies.
• Compliance:
• Ensure compliance with all relevant HR laws and regulations.
• Conduct regular audits and reviews to identify and address compliance risks.
• Strong understanding of HR policies, procedures, and best practices

Skills and Competencies:

• Leadership: Ability to inspire and motivate a team to achieve high performance.
• Strategic thinking: Ability to develop and implement long-term plans and strategies.
• Customer service focus: Commitment to providing excellent customer service.
• Problem-solving: Ability to identify and resolve complex issues effectively.
• Communication skills: Ability to communicate clearly and concisely, both verbally and in writing.
• Proficiency in MS Office applications
• HR Tech Experience preferred.
• Proven experience in project management, preferably in a fast-paced environment
• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
• Strong interpersonal and communication skills, with the ability to work effectively with team members onshore and offshore and stakeholders at all levels

About you

Qualifications:

• Graduation in Business Management is added advantage and Project Management experience is must
• Project Management, Lean/Six Sigma – Added Advantage
• 10+ Years of Relevant Work Experience