Alabang Customer Care Champion - Fast-Paced Support

Concentrix Experts Colombia S.A.S.; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. in Alabang, Philippines, is seeking an entry‑level Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering professional support to customers and aiming to meet KPIs.

The role emphasizes courteous communication, accuracy, teamwork and adaptability in a fast-paced environment, with opportunities to upsell services and grow within the customer care organization.

Qualifications

• High school diploma; 0–6 months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Able to communicate clearly, both written and verbally
• Detail oriented and dependable
• Flexible and able to adapt to changes quickly
• Willingness to rotate shifts and work in a fast-paced environment

Responsibilities

• Meet contractual KPIs in service delivery
• Clarify requirements and provide resolution with decision-support tools
• Listen attentively and build rapport with customers
• Greet customers courteously and professionally
• Maintain basic knowledge of client products/services
• Document work accurately in accounts and systems
• Participate in activities to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track and retrieve information in call tracking database
• Respond to inquiries by referring to published materials or escalating when needed

Skills

Customer service

Communication skills

Computer skills

Attention to detail

Multitasking

Adaptability

Teamwork

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix Experts Colombia S.A.S. in Alabang, Philippines, is seeking an entry‑level Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering professional support to customers and aiming to meet KPIs.

The role emphasizes courteous communication, accuracy, teamwork and adaptability in a fast-paced environment, with opportunities to upsell services and grow within the customer care organization.