Airline Support Specialist: Reservations & Service Recovery

Wipro Ltd.; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Wipro in Cebu City is seeking a customer support professional to provide effective technical support and promptly address client issues. You will handle calls, document profiles, and ensure service quality while adhering to travel and airline policies as applicable.

The role requires strong English communication, attention to detail, and the ability to work in rotating shifts, including weekends and holidays. Fresh graduates with CEFR C1 may be considered.

Qualifications

• Graduate of a four-year course.
• Fresh graduates must have CEFR C1 proficiency.
• Undergraduates must have completed at least two years of college.

Responsibilities

• Handle inbound and outbound calls from customers worldwide.
• Support all lines of business, including reservations and loyalty membership.
• Provide service recovery or escalate to a supervisor as needed.

Skills

MS Office

AI understanding

Typing 40 wpm

English communication

Customer service

Team player

Education

Four-year degree

CEFR C1 proficiency

Job description

Wipro in Cebu City is seeking a customer support professional to provide effective technical support and promptly address client issues. You will handle calls, document profiles, and ensure service quality while adhering to travel and airline policies as applicable.

The role requires strong English communication, attention to detail, and the ability to work in rotating shifts, including weekends and holidays. Fresh graduates with CEFR C1 may be considered.