Onsite Travel & Hospitality CSR — Flight Booking & Support

Gratitude Philippines; Cebu City; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Paid training from Day 1

HMO and government-mandated benefits

Job summary

Wipro Cebu City is hiring for a Premium Travel / Airlines Account. The role is fully onsite in Cebu City with shifting schedules, including nights and weekends.

You will handle flight bookings, modifications, cancellations, and travel inquiries while delivering professional, high-quality customer service. Ideal candidates have strong English skills and either college credentials or progress toward a degree, plus BPO experience.

Qualifications

• College graduate - any course; BPO experience welcomed.
• C1 level English required; near-American accent / excellent fluency.
• For undergraduates: at least 2nd year college / 72 units; 6 months BPO experience.

Responsibilities

• Assist customers with flight bookings, modifications, and cancellations.
• Handle travel-related inquiries professionally and efficiently.
• Resolve customer issues and provide excellent customer service.
• Document interactions accurately in the system.
• Meet quality standards, CSAT targets, and KPIs.

Skills

English communication

BPO experience

Education

College degree

2nd year college / 72 units

Job description

Wipro Cebu City is hiring for a Premium Travel / Airlines Account. The role is fully onsite in Cebu City with shifting schedules, including nights and weekends.

You will handle flight bookings, modifications, cancellations, and travel inquiries while delivering professional, high-quality customer service. Ideal candidates have strong English skills and either college credentials or progress toward a degree, plus BPO experience.