Airline Customer Care Specialist (BPO) | Cebu City

The Knotify Workforces Corp.; Cebu City; On-site; PHP 201,000 - 279,000; Full time

Job summary

The Knotify Workforces Corp. is hiring a customer service professional in Cebu City to assist customers with airline reservations and related inquiries. You will provide accurate information on policies, fares, and travel arrangements while maintaining a positive customer experience.

The role requires at least 6 months of BPO experience and a C1 level of English with strong communication skills. Onsite work with shifting schedules is expected to meet customer demand.

Qualifications

• At least 6 months of recent, solid BPO experience.
• C1 level English proficiency with clear communication.
• Willing to work in a shifting schedule and onsite setup.

Responsibilities

• Assist customers with airline reservations, flight bookings, and related inquiries.
• Handle customer concerns about flight changes, cancellations, and other requests.
• Provide accurate information about airline policies, fares, and travel arrangements.
• Maintain a positive customer experience through professional and efficient service.

Skills

English proficiency

Customer service

Communication skills

Shift-friendly

Education

College graduate or completed 2 years in college

Job description

About the role

Assist customers with airline reservations, flight bookings, and related inquiries, handling customer concerns and providing accurate information about airline policies, fares, and travel arrangements.

About you

• Completed at least 2 years in college with no back subjects, or be a college graduate
• At least 6 months of recent, solid BPO experience
• C1 level of English proficiency, with excellent verbal communication skills and fluency close to Standard American English
• Strong customer service and communication skills
• Willing to work in a shifting schedule and onsite work setup

Key responsibilities

• Assist customers with airline reservations, flight bookings, and related inquiries
• Handle customer concerns regarding flight changes, cancellations, and other reservation-related requests
• Provide accurate information about airline policies, fares, and travel arrangements
• Ensure a positive customer experience through professional and efficient service