Healthcare Customer Support Associate I

Wipro Technologies; Cebu City; On-site; PHP 167,000 - 257,000; Full time

Job summary

Wipro Limited in Cebu City is seeking a Customer Service Associate to handle inbound and outbound calls and deliver excellent service. You will document call details, resolve issues on first contact where possible, and escalate when needed. The role requires strong English communication, active listening, and basic PC skills.

Shift work, including graveyard hours, may be required. As an Equal Opportunity Employer, Wipro provides a supportive, inclusive workplace and complies with company

Qualifications

• At least High School Graduate or completed 2 years in college.
• Call center experience is not required but may be preferred.
• Strong English communication and listening skills are essential.

Responsibilities

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures.
• Deliver excellent customer service and ensure customer satisfaction in all calls.
• Ensure accurate documentation of each call.
• Attend to customer queries, concerns and complaints and provide first time call resolution.
• Escalate calls to proper parties following proper protocols.
• Ensure compliance to all company policies and procedures.
• Keep updated on Company policies including Information Security Management Systems.
• Keep all company information including customer information confidential and secured.

Skills

Customer service

English communication

Active listening

MS Office

Teamwork

Analytical skills

Situation handling

Motivation fit

Shifts including graveyard

Education

High School diploma or some college

Tools

MS Office

Job description

Wipro Limited in Cebu City is seeking a Customer Service Associate to handle inbound and outbound calls and deliver excellent service. You will document call details, resolve issues on first contact where possible, and escalate when needed. The role requires strong English communication, active listening, and basic PC skills.

Shift work, including graveyard hours, may be required. As an Equal Opportunity Employer, Wipro provides a supportive, inclusive workplace and complies with company