Airline Support Specialist – Night Shifts, Cebu (Onsite)

The Hird Corp.; Cebu City; Sur place; PHP 246 000 - 312 000; Plein temps

Avantages offerts par ce poste

Competitive salary + performance incentives

Day 1 HMO coverage

Paid training and career growth opportunities

Résumé du poste

A leading airline customer service provider is looking for a Customer Service Representative in Cebu City. You will manage customer inquiries related to flights and bookings, ensuring a seamless experience. Responsibilities include handling calls and emails, assisting with reservations, and resolving concerns. Ideal candidates should be college graduates with at least 6 months of BPO experience. Join a dynamic team offering competitive salaries, HMO coverage from Day 1, and opportunities for career growth.

Qualifications

• At least 6 months BPO/call center experience required.
• Experience in travel, airline, or hospitality accounts is a plus.
• Amenable to work onsite in Cebu City.

Responsabilités

• Handle inbound/outbound calls, chat, or email from airline passengers.
• Assist customers with flight bookings, cancellations, rebooking, and itinerary updates.
• Provide information on airline policies, travel requirements, and baggage guidelines.

Connaissances

Customer service

Communication skills

Problem-solving

Formation

College Graduate

College Undergraduate (minimum 2nd year)

Description du poste

A leading airline customer service provider is looking for a Customer Service Representative in Cebu City. You will manage customer inquiries related to flights and bookings, ensuring a seamless experience. Responsibilities include handling calls and emails, assisting with reservations, and resolving concerns. Ideal candidates should be college graduates with at least 6 months of BPO experience. Join a dynamic team offering competitive salaries, HMO coverage from Day 1, and opportunities for career growth.