Clinical Support Specialist — Member Services

Wipro Ltd.; Compostela; On-site; PHP 223,000 - 312,000; Full time

Job summary

Wipro Ltd. in Cebu City, Philippines is seeking a Clinical Support professional to deliver effective technical support and resolve client issues, with escalation as needed to meet SLAs.

The role requires strong English communication, customer service focus, and willingness to work shifting schedules. Responsibilities include handling calls, documenting interactions, addressing queries, and upholding information security and confidentiality across patient and client data.

Qualifications

• Excellent English communication skills (verbal and written) with neutral accent.
• Willing to work on shifting schedules, grave yard shift, holidays or rest days as needed.
• Expert knowledge of Member Services process in the healthcare industry.
• Able to work with multiple systems.
• Good interpersonal and people handling skills with problem-solving approach.
• Works independently, dependable with attention to details.
• Strong customer service orientation and documentation discipline.

Responsibilities

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns and complaints and provide first time call resolution
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies and procedures including Information Security Management Systems
• Keep all company information including customer information confidential and secured

Skills

Customer service orientation

Excellent English communication

Active listening

Teamwork

Reasonable analytical skills

Situation handling

Interpersonal skills

Multi-system usage

Member Services knowledge (healthcare)

Client and end-user requirement know‑h

Tools

MS Office

Job description

Wipro Ltd. in Cebu City, Philippines is seeking a Clinical Support professional to deliver effective technical support and resolve client issues, with escalation as needed to meet SLAs.

The role requires strong English communication, customer service focus, and willingness to work shifting schedules. Responsibilities include handling calls, documenting interactions, addressing queries, and upholding information security and confidentiality across patient and client data.