Tech Support Associate - 24x7 Customer Care

Wipro Ltd.; Compostela; On-site; PHP 240,000 - 360,000; Full time

Job summary

Wipro Limited in Cebu City, Philippines is seeking an Associate to provide effective technical support and resolve client issues to meet SLAs. The role requires strong English communication, customer service skills, and willingness to work 24x7.

Proficiency in MS Office and familiarity with Yardi Voyager are preferred. Responsibilities include handling inbound calls, accurately entering data into Yardi, and maintaining detailed logs.

Qualifications

• College graduate or GED certificate or equivalent in relevant work experience.
• With or without call center experience.
• Good communication in English, spoken and written.
• Willing to work 24x7.
• Customer service skills and proficiency in MS Office.
• Experience with Yardi Voyager is preferred.

Responsibilities

• Answer inbound calls to assist with resident inquiries (lockout, email changes, late fees).
• Enter accurate data into the Yardi system (phone, email, names).
• Diffuse and calm residents during incidents to ensure high-quality service.
• Process renewals when received and enter data into systems.
• Record concessions and daily Tenant Ledger Adjustments (TLAs) and route issues.

Skills

Customer service

English communication

Communication skills

Willing to work 24x7

MS Office

Education

College graduate or GED

Tools

Yardi Voyager

MS Office

Job description

Wipro Limited in Cebu City, Philippines is seeking an Associate to provide effective technical support and resolve client issues to meet SLAs. The role requires strong English communication, customer service skills, and willingness to work 24x7.

Proficiency in MS Office and familiarity with Yardi Voyager are preferred. Responsibilities include handling inbound calls, accurately entering data into Yardi, and maintaining detailed logs.