Airline Support & Troubleshooting Expert

Wipro Ltd.; Compostela; On-site; PHP 167,000 - 290,000; Full time

Job summary

Wipro in Cebu City, Philippines is seeking an Airline Specialist to provide effective technical support and resolve client issues promptly. The role emphasizes courteous communication, accurate documentation, and adherence to SLAs while improving knowledge bases and self-help resources.

Responsibilities include managing inbound requests via phone and email, logging interactions, and escalating complex issues to maintain service quality. Training and continuous learning are encouraged.

Qualifications

• Mandatory Skills: Customer Service( Reservation)

Responsibilities

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Update own availability in the RAVE system to ensure productivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all client queries
• Resolve client queries as per the SLA’s defined in the contract
• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

Skills

Customer Service

Job description

Wipro in Cebu City, Philippines is seeking an Airline Specialist to provide effective technical support and resolve client issues promptly. The role emphasizes courteous communication, accurate documentation, and adherence to SLAs while improving knowledge bases and self-help resources.

Responsibilities include managing inbound requests via phone and email, logging interactions, and escalating complex issues to maintain service quality. Training and continuous learning are encouraged.