Airline Support Specialist - Reservations & Service

Wipro Ltd.; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Wipro Limited is seeking a customer service professional to handle inbound and outbound calls from clients worldwide. The role emphasizes accurate documentation of reservations, profile management, and service recovery while ensuring adherence to security and quality policies.

Candidates should have strong English communication, be able to multitask across systems, and operate in rotational shifts. Fresh graduates with CEFR C1 proficiency are welcome to apply.

Qualifications

• Graduate of a four-year course.
• CEFR C1 proficiency required; fresh graduates may apply.
• Call center experience preferred; six months required.
• Undergraduates with at least two years of college and six months voice call center experience will be considered.

Responsibilities

• Handle inbound and outbound calls from customers worldwide.
• Support all lines of business, including reservations and loyalty.
• Document customer profiles and reservations accurately.
• Provide service recovery and escalate when needed.
• Aim to resolve issues on first contact.

Skills

MS Office

AI understanding

English fluency

Written English

Customer service

Typing 40 wpm

No regional accent

Multitasking

Problem solving

Communication skills

Education

Four-year college degree

Job description

Wipro Limited is seeking a customer service professional to handle inbound and outbound calls from clients worldwide. The role emphasizes accurate documentation of reservations, profile management, and service recovery while ensuring adherence to security and quality policies.

Candidates should have strong English communication, be able to multitask across systems, and operate in rotational shifts. Fresh graduates with CEFR C1 proficiency are welcome to apply.