Travel Tech Support Specialist

Wipro Ltd.; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Wipro Ltd. in Cebu City is seeking a dedicated Customer Service Helpdesk professional. You will manage incoming requests via phone and email, diagnose issues, and guide users through steps to resolution.

The role emphasizes SLA compliance, detailed documentation, and maintaining knowledge resources to improve first-contact resolution. You will collaborate with teams to stay current on product information, escalate complex cases, and ensure a high standard of service while supporting a diverse

Qualifications

• Experience in customer service/helpdesk environments.
• Strong written and verbal communication.
• Ability to meet SLA and document interactions.

Responsibilities

• Handle incoming help requests via phone and email.
• Document user details and problem descriptions.
• Resolve queries per SLA; escalate when needed.
• Maintain and update knowledge bases for faster resolutions.
• Record calls and emails using the designated tracking software.
• Provide troubleshooting and clear guidance to customers.

Skills

Customer service

Helpdesk support

Communication

Troubleshooting

Tools

CRM software

Helpdesk software

Job description

Wipro Ltd. in Cebu City is seeking a dedicated Customer Service Helpdesk professional. You will manage incoming requests via phone and email, diagnose issues, and guide users through steps to resolution.

The role emphasizes SLA compliance, detailed documentation, and maintaining knowledge resources to improve first-contact resolution. You will collaborate with teams to stay current on product information, escalate complex cases, and ensure a high standard of service while supporting a diverse