Airline Support Specialist (BPO) | Cebu City| On-Site

The Hird Corp.; Cebu City; Presencial; PHP 223.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission

Performance Bonus

Holiday Gifts

Incentives

Health & Wellness Insurance (HMO)

Descripción de la vacante

A dynamic support service company in Cebu is seeking motivated individuals to provide world-class assistance to airline passengers. The role involves handling inquiries, flight bookings, and customer concerns via phone, chat, and email. Candidates must be at least Senior High School graduates or equivalent, with 6 months of experience in customer service. Applicants should possess excellent English communication skills and be open to working shifting schedules, including nights and weekends. A full-time position with attractive benefits including bonuses and health insurance awaits successful candidates.

Formación

• At least a Senior High School Graduate with completed 2 years in college or a College Graduate.
• 6 months of BPO/call center experience preferred.
• Amenable to shifting schedules, including nights and weekends.
• Amenable to shifting schedules, night shifts, weekends, and holidays.

Responsabilidades

• Provide world-class support to airline passengers.
• Handle bookings, modifications, and customer inquiries efficiently.
• Resolve customer concerns via phone, chat, and email.
• Resolve customer concerns efficiently and professionally.

Conocimientos

Excellent English communication skills (verbal and written)

Customer service experience

Ability to work in shifting schedules

Educación

Senior High School Graduate or College Graduate

College graduate

Descripción del empleo

The Hird Corp.

On-site - Cebu | No Exp Required | High/Senior High School | Full-time

Job Description

Join a dynamic team and provide world-class support to airline passengers and clients. You will handle inbound inquiries, assist with flight bookings, modifications, mileage redemptions, travel information, and resolve customer concerns efficiently via phone, chat, and/or email.

Qualifications

• At least Senior High School (SHS) Graduate + completed 2 years in college (at least 4 semesters with no back subjects for old high school curriculum graduates) or College Graduate (any course)
• With at least 6 months of BPO/call center experience (customer service or inbound account preferred; airline/travel experience is a plus but not required)
• Excellent English communication skills (verbal and written)
• Amenable to shifting schedules , night shifts , weekends , and holidays

Benefits

• Commission
• Performance Bonus
• Holiday Gifts
• Incentives
• Insurance Health & Wellness (HMO)

Working Location

Cebu, Philippines (On-site)