Airline Support Specialist — BPO (Night/Weekend, HMO)

The Hird Corp.; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Holiday Gifts

Incentives

Health & Wellness Insurance (HMO)

Job summary

A dynamic support service company in Cebu is seeking motivated individuals to provide world-class assistance to airline passengers. The role involves handling inquiries, flight bookings, and customer concerns via phone, chat, and email. Candidates must be at least Senior High School graduates or equivalent, with 6 months of experience in customer service. Applicants should possess excellent English communication skills and be open to working shifting schedules, including nights and weekends. A full-time position with attractive benefits including bonuses and health insurance awaits successful candidates.

Qualifications

• At least a Senior High School Graduate with completed 2 years in college or a College Graduate.
• 6 months of BPO/call center experience preferred.
• Amenable to shifting schedules, including nights and weekends.

Responsibilities

• Provide world-class support to airline passengers.
• Handle bookings, modifications, and customer inquiries efficiently.
• Resolve customer concerns via phone, chat, and email.

Skills

Excellent English communication skills (verbal and written)

Customer service experience

Ability to work in shifting schedules

Education

Senior High School Graduate or College Graduate

Job description

A dynamic support service company in Cebu is seeking motivated individuals to provide world-class assistance to airline passengers. The role involves handling inquiries, flight bookings, and customer concerns via phone, chat, and email. Candidates must be at least Senior High School graduates or equivalent, with 6 months of experience in customer service. Applicants should possess excellent English communication skills and be open to working shifting schedules, including nights and weekends. A full-time position with attractive benefits including bonuses and health insurance awaits successful candidates.