Airline Customer Experience Specialist | Cebu City

The Hird Corp.; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Competitive base salary

20%-night differential

Full HMO/healthcare coverage

Free use of company facilities (gym, karaoke, pantry, etc.)

Good growth potential in the travel/aviation BPO sector

Job summary

A leading BPO in the travel sector seeks customer service representatives to manage inbound and outbound calls. The role requires at least 6 months of BPO or call center experience and a willingness to work onsite in Cebu City, particularly on night shifts. Competitive salaries and benefits including comprehensive healthcare coverage and growth opportunities in the aviation industry are offered. Join us to help clients navigate their travel needs efficiently.

Qualifications

• Must have at least 6 months of BPO/call center experience.
• Willingness to work onsite in Cebu City.
• Must be able to work night shifts or shifting schedules.
• Willing to work night shifts / shifting schedules.

Responsibilities

• Handle inbound & outbound customer calls from global clients.
• Process refunds and answer inquiries about flights and services.
• Aim for first-call resolution and document bookings accurately.
• Accurate documentation of bookings and interactions.

Skills

BPO/call center experience

Customer service skills

Education

College graduate or 2 years of college completed

Senior High School graduate

Job description

Minimum Qualifications:

• College graduate OR at least 2 years (4 semesters) of college completed OR
• Senior High School (SHS) graduate
• At least 6 months of BPO/call center experience
• Willing to workonsite in Cebu City
• Willing to worknight shifts / shifting schedules(common for international airline accounts)

Main Responsibilities:

• Handle inbound & outbound customer calls (global clients)
• Process refunds, answer inquiries about flights/services
• Aim for first-call resolution
• Accurate documentation of bookings and interactions

Compensation & Benefits:

• Competitive base salary
• 20%-night differential
• Full HMO/healthcare coverage
• Free use of company facilities (gym, karaoke, pantry, etc.)
• Good growth potential in the travel/aviation BPO sector