Travel Booking Support — Non-Voice (Paid Training)

Caldwell Communications Consultancy Philippines; Navotas; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Health Insurance

HMO

Paid training from Day 1

Job summary

Caldwell Communications Consultancy Philippines is hiring a Travel Customer Service Representative to assist clients with flight, hotel, and travel inquiries, ensuring smooth bookings and accurate information.

This on-site role in Metro Manila offers paid training from Day 1, rotating shifts including nights and weekends, and a supportive team culture that emphasizes customer satisfaction.

Requirements include at least high school graduation, excellent English, and basic computer skills.

Qualifications

• High school or senior high school graduate required.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals
• Rotating shifts including nights, weekends, and holidays

Skills

English communication

Attention to detail

Customer service

Problem solving

Multitasking

Education

High School or Senior High School graduate

Job description

Caldwell Communications Consultancy Philippines is hiring a Travel Customer Service Representative to assist clients with flight, hotel, and travel inquiries, ensuring smooth bookings and accurate information.

This on-site role in Metro Manila offers paid training from Day 1, rotating shifts including nights and weekends, and a supportive team culture that emphasizes customer satisfaction.

Requirements include at least high school graduation, excellent English, and basic computer skills.