AI-Driven Customer Support Associate

Network Solutions; Philippines; Remote; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive health benefits

Bonuses and vacation policies

Work-life balance programs

Job summary

Network Solutions in the Philippines is looking for a dedicated team member to manage customer calls and provide exceptional service. This role requires strong performance and attendance, as well as a commitment to customer satisfaction in a supportive environment.

Join Network Solutions to be part of a diverse and inclusive culture that values your unique contributions. Enjoy competitive benefits, a focus on work-life balance, and opportunities for career growth with #teamnewfold!

Qualifications

• Must be a regular employee with at least one year of tenure in the current role.
• Must have no HR, QA, or Workforce-related violations within the past six months.
• Must have good attendance and performance records for the past six months.

Responsibilities

• Handles large volumes of inbound customer calls and makes outbound follow up calls during scheduled hours.
• Provides customer support via support tickets, email, inbound chat, and inbound phone calls.
• Achieves productivity related targets, quality targets, average handle time, and other productivity metrics.

Job description

Network Solutions in the Philippines is looking for a dedicated team member to manage customer calls and provide exceptional service. This role requires strong performance and attendance, as well as a commitment to customer satisfaction in a supportive environment.

Join Network Solutions to be part of a diverse and inclusive culture that values your unique contributions. Enjoy competitive benefits, a focus on work-life balance, and opportunities for career growth with #teamnewfold!