AI-Driven Technical Support Analyst

RELX International; Manila; On-site; PHP 290,000 - 469,000; Full time

Job summary

RELX International in the Philippines is seeking a capable Technical Customer Support professional to assist customers post-sale with installation, troubleshooting and maintenance of products and services. You will handle calls, emails and chats while applying enterprise AI tools to streamline workflows.

The role emphasizes strong customer service, punctuality and teamwork. You should be ready to learn new technologies and work in a fast-paced BPO/IT environment, upholding fair and accessible

Qualifications

• Bachelor's degree or 2 years college completed.
• At least 1 year of experience in customer service or a similar customer-facing role.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Must have great customer service orientation and communications skills
• Punctual and good team player
• Preferably has prior technical experience in BPO/IT or Shared Services
• Experience in handling calls, emails, and chat
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques
• Ability to work with difficult customers and diffuse frustrating situations
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Mustnot have any Attendance and Punctuality issues in the past 12 months

Responsibilities

• Provide post-sale technical support including installation, troubleshooting, problem resolution and maintenance.
• Work within Technical Customer Support as a generalist or in cross-discipline teams.
• Maintain licenses and certifications as needed and follow SOPs.
• Apply experience and skills to complete assigned work with supervision.
• Collaborate with peers to resolve complex customer issues.

Skills

Customer service

Communication skills

Team player

Adaptability

Problem solving

Learning AI tools

Call/email/chat handling

BPO/IT experience

Education

Bachelor's degree or 2 years college

Tools

Enterprise AI tools

Job description

RELX International in the Philippines is seeking a capable Technical Customer Support professional to assist customers post-sale with installation, troubleshooting and maintenance of products and services. You will handle calls, emails and chats while applying enterprise AI tools to streamline workflows.

The role emphasizes strong customer service, punctuality and teamwork. You should be ready to learn new technologies and work in a fast-paced BPO/IT environment, upholding fair and accessible