Agent, Call Center & Reservations

Solaire Resort; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Solaire Resort in Metro Manila seeks a Reservations Specialist to handle room and restaurant bookings across emails, phone, and central systems. You will manage inquiries, confirm details, and coordinate with sales and other departments to optimize occupancy.

The ideal candidate has experience in reservations or call center roles, excellent English, and strong communication and organizational skills to maintain accurate records and deliver outstanding guest service.

Qualifications

• Experience in reservations or call center roles is advantageous.
• Knowledge of hotel facilities and services.
• Initiative, organized and detail-oriented; excellent communication and interpersonal skills.
• Good command of both written and spoken English; knowledge of another foreign language is an advantage.

Responsibilities

• Process room and restaurant reservations through emails, telephone, or central reservation systems.
• Handle cancellations and modifications promptly and accurately.
• Track room availabilities and assist in revenue and occupancy forecasting.
• Prepare expected arrival lists and assist in pre-registrations activities.
• Handle daily correspondence and respond to inquiries promptly.
• Maintain knowledge of reservation procedures and departmental standards.
• Coordinate wake up call requirements with hotel departments.
• Familiarize yourself with PABX and hotel systems/applications.
• Provide accurate information about hotel facilities, F&B outlets, and events to guests.
• Possess knowledge of room types, locations, layouts, rates, packages, and promotions.

Skills

Customer service

Communication skills

English fluent

Attention to detail

Tools

Reservation systems

Job description

Job Description

Country Philippines

• Process room and restaurant reservations through various channels such as emails, telephone, or central reservation systems.
• Process room and restaurant reservations through various channels such as emails, telephone, or central reservation systems.
• Handles room and restaurant reservations from sales offices, other hotel departments, and travel agents,
• Determines room rates based on hotel selling tactics and policies.
• Handles cancellations and modifications promptly and accurately.
• Tracks room availabilities and assists in developing room revenue and occupancy forecast.
• Prepares expected arrival list and assists in pre registrations activities.
• Handles daily correspondence and responds to inquiries promptly.
• Maintains comprehensive knowledge of reservation procedures and departmental standards.
• Coordinates wake up call requirements with relevant hotel departments.
• Familiarizes oneself with PABX and hotel systems/ applications.
• Provides accurate information about hotel facilities, F&B outlets, and events to guests.
• Possess knowledge of available room types, their location, layout, rates, packages, and promotions.

Requirements

• Previous experience in Reservations or Call center roles within the hotel industry is advantageous,
• Have knowledge of hotel facilities and services.
• Initiative, organized and detail-oriented; excellent communication and interpersonal skills.
• Good command of both written and spoken English; knowledge of another foreign language is an advantage.