RESERVATION AGENT

EUROGATE TRAVEL AND TOUR; Angeles; Presencial; PHP 279.000 - 357.000; Jornada completa

Descripción de la vacante

EUROGATE TRAVEL AND TOUR in Angeles City, Pampanga seeks a Reservations Agent to handle guest bookings, inquiries, and ensure a seamless experience.

You will input data into the property management system, coordinate with front desk and departments, and contribute to revenue management while delivering polite, professional service.

Formación

• High school diploma or equivalent.
• Experience as Reservation Agent or similar hospitality role.
• Proficiency with hotel reservation systems and property management software.
• Excellent verbal and written English communication; additional languages a plus.
• Strong numeracy and accuracy in handling bookings and transactions.

Responsabilidades

• Process guest reservations via telephone, email, online platforms, and walk-ins.
• Maintain knowledge of room types, rates, packages, facilities, and services.
• Enter and update reservation data in the property management system.
• Handle modifications, cancellations, and special requests promptly.
• Coordinate with front desk, housekeeping and other departments.

Conocimientos

Customer service

English communication

Multitasking

Attention to detail

Problem solving

Professional telephone manner

Organisational skills

Educación

High school diploma

Herramientas

PMS software

Microsoft Office

Descripción del empleo

About the role

We are seeking a dedicated and customer-focused Reservation Agent to join our hospitality team in Angeles City, Pampanga. In this role, you will be the first point of contact for our guests, responsible for managing bookings, handling inquiries, and ensuring a seamless reservation experience. This position is crucial to our operations, directly impacting guest satisfaction and revenue management. You will work in a fast-paced environment where attention to detail, excellent communication skills, and a passion for hospitality are essential. This is an on-site position based in Angeles City, Pampanga.

Key responsibilities

• Process guest reservations via telephone, email, online platforms and walk-in inquiries with accuracy and efficiency

• Maintain comprehensive knowledge of room types, rates, packages, facilities and services to provide detailed information to prospective guests

• Input and update reservation data into the property management system, ensuring all booking details are accurate and complete

• Handle modifications, cancellations and special requests from guests in a professional and timely manner

• Coordinate with front desk, housekeeping and other departments to ensure all guest requirements are met

• Manage group bookings and corporate accounts, liaising with event coordinators and clients to confirm details

• Upsell additional services and amenities to guests where appropriate to maximise revenue

• Maintain polite and professional communication with guests at all times, addressing concerns and complaints with empathy

• Monitor occupancy levels and assist with revenue optimisation strategies under management guidance

• Keep detailed records of all reservation transactions and guest interactions for future reference

What we're looking for

• High school diploma or equivalent qualification

• Proven experience working as a Reservation Agent or in a similar customer service role within the hospitality industry

• Proficiency with hotel reservation systems and property management software

• Excellent verbal and written communication skills in English; additional languages are advantageous

• Strong numeracy skills and accuracy in handling financial transactions and booking details

• Ability to multitask and manage multiple reservations simultaneously whilst maintaining quality standards

• Exceptional customer service orientation with a genuine desire to create positive guest experiences

• Problem-solving skills and the ability to remain calm under pressure in a busy environment

• Proficiency with computer systems and familiarity with Microsoft Office applications

• Professional telephone manner and strong organisational skills

• Flexibility to work shifts, including weekends and public holidays as required by the business

• Knowledge of the local Angeles City area and tourist attractions is desirable