AGENCY MANAGEMENT OFFICER

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 1,000,000 - 1,350,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a seasoned professional to oversee collection operations and manage third-party agencies. The role includes training, endorsements, and evaluating agency performance to meet targets.

You will collaborate with internal teams to ensure effective collection strategies, implement guidelines, and oversee affiliations with collection agencies. A strong leadership track record is essential.

Qualifications

• Graduate of any 4-year Bachelor's/College Degree, preferably related to Business, Banking or Finance.
• Extensive experience in handling collection-related roles and supervising staff.
• Knowledge of bank products such as loans, insurance, and deposits.
• Strong leadership, people management, strategic and analytical skills, numeracy, communication and negotiation skills.

Responsibilities

• Monitors that third-party agents carry out agreed plans and strategies to achieve collection targets for endorsed accounts.
• Supervises and/or spearheads training of subordinates (in-house and agency personnel).
• Reviews, endorses and/or approves execution of endorsements to third party providers, guidelines, contracts, and templates related to agency management.
• Affiliation or disaffiliation of new Collection Agencies.
• Prepares requests for approval of repayment, workout, payment extension waivers and discounts, suspension of collection/legal action.
• Performs, supervises and/or approves other tasks assigned to the Agency Management Team from time to time.
• Reviews and evaluates performance of third-party providers.

Skills

Leadership

People management

Strategic thinking

Analytical skills

Numeracy

Communication

Negotiation

Education

Bachelor's degree (4 years)

Job description

Job Description:

Responsibilities

• Monitors that third-party agents carry out agreed plans and strategies in order to achieve the collection targets for endorsed accounts.


• Supervises and/or spearheads necessary training of subordinates (in-house and agency personnel).


• Reviews, endorses and/or approves execution of the following:
  
  
  
  • Endorsement/ re-endorsement or pull-out of account to third party providers
  
  
  • Guidelines, work instructions, contracts, and communication templates which are directly related to agency management.
  
  
  • Affiliation or disaffiliation of new Collection Agencies
  
  
  • Prepares request to secure approval for re-payment, workout, payment extension waivers and discounts, suspension of collection/legal action
  
  
  • Performs, supervises and/or approves other tasks that may be assigned to the Agency Management Team from time to time.
  
  
  • Reviews and evaluates performance of third-party providers
  
  
  
  

Qualifications

• Graduate of any 4 year Bachelor's/College Degree, preferably related to Business, Banking or Finance


• With extensive experience in handling collection-related job and supervising people, service sales, or agency management


• Knowledge in bank products such as loans, insurance, and deposits.


• Strong leadership and people management skills, strategic and analytical skills, numeracy, communication and negotiation skills.